Upload date
I just went on the Community and I see 1,100 messages many of which discuss why the Upload date reflects date created, and not most rece...
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Drive mapper, Windows Explorer NOT RESPONDING
I have about 150 Employee users within ShareFile. We have On-Prem storage on our Multi Tenancy solution. Total data in ShareFile is about...
File locking in Sharefile?
Hi; A customer of ours using sharefile is struggling a little. They have an on-premise storagezone. Their main way of accessing this i...
System is running quite slow on Fri. 05-18-2018 (15:30 MST); Takes 30 seconds to create a new folder; Takes some time to 'login'; Thanks.
System is running quite slowly on Fri 05-18-2018. (See 'Title' for more info)
Release Notes, ShareFile Drive Mapper 3.12
We are pleased to announce that ShareFile Drive Mapper 3.12 is now available for download. What's Included? This release focuses on per...
Release Notes, ShareFile Sync for Windows v3.19
We are pleased to announce that ShareFile Sync for Windows v3.19 is now available for download from the Apps page of your ShareFile accou...
Admin action "Access Personal Folder" changed without notice (for the worse)
Revert the way "Access Personal Folder" works when an admin needs to access an employees personal folder.Normally, when an admin manages ...
not authorized. no acls tying user to document
When a user who signed a document tried to view the executed copy via the link he received
the message "not authorized. no acls tying us...
Disclaimer of our ability to track - Legal Services
Is there a way I can get Sharefile to customize the template that shoots out when Outlook plug in converts attachments to link in an emai...
View Only Sharing with Watermark
Just watched a session from synergy where the presenter showed a feature called View Only Sharing with Watermark. He said it was availabl...
Difficulty understanding oAuth vs Secure Token in RightSignature api using c# SDK
I
am having difficulty understanding the roles of the various keys provided when
sending documents as another user. We received three ...
Branding for Encrypted Emails
The email branding options (Outlook plug-in and Email with ShareFile) are not applied to encrypted emails. My company is particularly eag...
Problems with how to get an API key....
Hi everyone, I need to get an API key to use the API and am getting the "You need to the Account Policies admin message", when I click o...
What is the difference between Windows Beta 5 and Sharefile drive Mapper?
new release question
Release Notes, Citrix Files for Windows BETA
We are please to announce that Citrix Files for Windows Beta 5 is now available for download from this link: https://citrix.sharefile.co...
Wont let me save dwg more than one time, then I get error that one or more objects cannot be saved
I have been having a recurring problem with Sharefile. At first,
I thought it was an AutoCAD 2016 vs 2018 compatibility problem, but I g...
Is it possible to get document id when embedded form is submitted?
We have an embedded RightSignature form on our website and would like to use the API to fetch the signed copy after the user submits it. ...
Document Size/Zoom
We have a a document template that when generated displays extremely small, and the form field alignment is difficult to setup properly. ...
Release Notes, ShareFile Web Application v18.13
We are pleased to announce the release of ShareFile Web Application v18.13. The following changes are available to all customers. VDR:...
ShareFile Sync Idle
I have recently had an issue with Sync going "idle" for some reason and having to restart my computer to get it to start syncing again. I...
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