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Conversations

Recent Conversations
Conversations 1 - 20 of 4492
Photo of Frank Scheide
Possibility to use the Citrix Files download feature via script.
Hello together,An EnBW department need a ShareFile Connector Storage solution to copy large files (6 -18 GB) from the EnBW CIFS share to ...
  • 1 me too
  • 3 replies
  • Question
Photo of Leafweir
Can you use ShareFile between different domains?
I control domain aaa.sharefile.com, my customer is on bbb.sharefile.com. By policy, we block access to any ShareFile that isn't our own. ...
  • 2 me toos
  • 1 reply
  • Question
Photo of Albert Aharonian
'You don't have an Office Online license'
When I try to edit a document from ShareFile, it opens in the browser preview window.  When I click edit, i'm asked to sign onto my Offic...
  • 1 me too
  • 1 reply
  • Question
Photo of Corey Blane Roop
Unable to open Microsoft Office files from sharefile
https://www.dropbox.com/s/bdij4o6181mftks/sharefile%20error%20CMR.jpg?dl=0 Multiple users within the organization are unable to open Micr...
  • 1 me too
  • 1 reply
  • Problem
Photo of Rob Zeigen
OCR
I am a new user.  I thought that when I scan documents to ShareFile, they are OCR'ed after being uploaded.  This does not seem to be the ...
  • 1 me too
  • 1 reply
  • Question
Photo of Brian
Enterprise Sync now has lots of authentication errors
We use Sharefile Enterprise Sync (1.3.6) and have so for 4 years without issue.  We can't use any "client" tools as we have multiple fold...
  • 3 me toos
  • 7 replies
  • Problem
Photo of Shannan Robillard
User 's view lists folders in an unstructured format.
I have one user that is seeing folders in his list view that are not listed properly. He should be seeing the parent folder only on the m...
  • 1 me too
  • 0 replies
  • Question
Photo of Donna Mendoza-Zapata
What has happened with customer support?
I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unre...
  • 3 me toos
  • 3 replies
  • Problem
Photo of Herman
Set timezone for all employees
Our offices are based in the Pacific Time zone (PST) but our ShareFile environment defaults for all new users to EST, a 3 hour time diffe...
  • 3 me toos
  • 1 reply
  • Idea
Photo of Fabrizio Marchianò
Have info about DLP compatibility of TrendMicro?Thanks
  • 1 me too
  • 1 reply
  • Question
Photo of Gary Williamson
When I open a file then close it,I get a save error message minutes later.This happens viewing or when I have modified the file and close it
When I open a file then close it, I get a save error message minutes later. I get this just from viewing or when I have modified the file...
  • 1 me too
  • 1 reply
  • Problem
Photo of Wim
Language Outlook plugin
We are using XenApp with Outlook 365. All settings are in Dutch. Only the Outlook plugin is in English. How can force the plugin to use D...
  • 1 me too
  • 3 replies
  • Problem
Photo of orkun
Email me when files are accessed OPTION
If send a File with EMAIL ME WHEN FILES ARE ACCESSED option selected  to our customer .I cant get any Email from customer after they down...
  • 1 me too
  • 2 replies
  • Question
Photo of Nikhil AP Phases
API always returs "Error: Unable to validate requested client" on new API keys.
I tried to use an old client_id to authenticate and it is working without any issues. But it's throwing the following error upon configur...
  • 1 me too
  • 0 replies
  • Problem
Photo of Yeung Daniel
How to get PDF preview from API?
We called ShareFile API to get the preview link  https://account.sf-api.com/sf/v3/Items(id)/WebView  and return https://word-view.offi...
  • 1 me too
  • 0 replies
  • Problem
Photo of ron vennes
Create Share Using API
I'm trying to mimic the behavior of "Email with ShareFile" thru our in-house system. I'm also assuming that the end result will be a link...
  • 1 me too
  • 7 replies
  • Problem
Photo of Wes Heywood
RightSignature Date field Australia
In Australia the default/standard date format is dd-mm-yyyy. RightSignature uses the format mm-dd-yyyy. I believe this may hold us back...
  • 1 me too
  • 6 replies
  • Problem
Photo of DC Partners
How to login to mobile app - issue with single sign-on not configured for this account
We have a Business account with Citrix ShareFile and we've been using this for a while and everything good. Then we have a requirement to...
  • 1 me too
  • 1 reply
  • Question
Photo of Bahmueller
SMS verification Code is unnecessary with Mobile App verification
Is it really useful to get also a SMS verification Code if I have the Mobile Authentification like Google Authenticator in use? It's rath...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Mikkel Dall Aarhus Kommune
Preview failed for all files
We are getting the 'Preview Failed' for all files on our installation right now.
  • 2 me toos
  • 1 reply
  • Problem