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RightSignature API

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Photo of franklin horn
Turn off Identity Method via API
We're running into some trouble setting the identity_method = "none" so that we can remove the double confirmation. We really don't want ...
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  • 0 replies
  • Question
Photo of Adam Elkins
Signature Certificate
When retrieving the Signed PDF URL for a document through your API, is it possible to exclude the signature certificate?
  • 1 me too
  • 0 replies
  • Question
Photo of Caryn Babstock
Document uploaded using private API token never leaves "Processing" state
We are uploading documents using a private API token.  We manage to upload without any errors, as far as we can tell.  However, the docum...
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  • 2 replies
  • Problem
Photo of Shahin Ahmed
Not receiving email with sign link when testing for one off document
Hello, I have a test account with API keys to send pdf file to client for signature. I am following one off document workflows as descri...
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  • 1 reply
  • Problem
Photo of Shahin Ahmed
When GET to return data of document by document_template_id, recipients[ ] shows blank
Hi, I am using following body to sending request to upload a pdf file for sign: "file":{ "name":"cont.pdf", "source":"upload" }, "docum...
  • 1 me too
  • 11 replies
  • Problem
Photo of Shahin Ahmed
File status: GET request return 'status: processing' also get document_id. But did not get any email with signing link. Testing for myself
Hi, I have completed the Sending Requests (One-off Documents) to send a PDF file to sign to myself for testing. When checking the file ...
  • 1 me too
  • 3 replies
  • Problem
Photo of Roger Johnsen
Private API Token Authentication Documentation
I have not been able to find the documentation as to how to authenticate using Private API Token. The only thing I can find is: Once you ...
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  • 7 replies
  • Question
Photo of Christer Trasti
Export data from ShareFile
We are going to test out another EFSS solution, which means that I need to export my data from ShareFile. Anyone know of an elegant way t...
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  • 1 reply
  • Problem
Photo of Matt Vargo
Expired Token Error
Using the new version of RightSig. Generated "embed in Website" thumbnail after building a custom application.  It was working on site, t...
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  • 1 reply
  • Problem
Photo of Matt Vargo
Thumbnail Expired Token Error with "Embed in Website" Code in Reusable Template
Using the new version of RightSig. Generated "embed in Website" thumbnail after building a custom application.  It was working on site, t...
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  • 0 replies
  • Problem
Photo of Isis Villuendas
Problems using RightSignature API
I need to use authorizations but with a Post Method. I'm new working with right signature API and I'm not sure how to do it
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  • 2 replies
  • Question
Photo of Andrew C
Help with text tags one off document (docx)
I am sending a one off document to myself with two tags [s:a:r] and [t:a:r] for testing. When I open the link as the signer, I see exactl...
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  • 5 replies
  • Problem
Photo of Caryn Babstock
Uploading RightSignature documents with private token
Is there any way to access the old API using private token requests?  I work for a company that makes hotel software. We wrote an integ...
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  • 1 reply
  • Question
Photo of Anand @GoCloudz
Callback has failed, pointing to salesforce org
Dear Team, I am trying to utilize Callback URL which is pointing to my salesforce org. But its failing, here is the log details: An doc...
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  • 13 replies
  • Problem
Photo of Ronica Brown
What is the usual wait time for sharefile customer support?
Do I always have a wait an hour for someone that can't fix a problem
  • 1 me too
  • 3 replies
  • Problem