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Photo of Adam Smith
Error Code: 102-B Download Link Expired
A user is getting this message when following a newly created link that is set to never expire. I can access the linked files without pro...
  • 1 me too
  • 3 replies
  • Problem
Photo of Markus Pike
BulkSet AccessControls returns a list of successful entries without any changes made to them
I am using the Java SDK and have created a SFAccessControlsBulkParams object and populated it with a list of SFAccessControlParams where ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Sharon Arvold
copy or clone client folder permissions to a new client is not working at all
I have created 2 new Client users. During the process I selected copy permission from an existing clients.  There should have been 1569 p...
  • 1 me too
  • 0 replies
  • Question
Photo of Tina
>Email not working...
email is not working - it times out or just spins forever. How do we fix this? I have a customer that can't respond and I tried it pers...
  • 1 me too
  • 4 replies
  • Problem
Photo of Greg Mills
Automatically disable inactive accounts
Can anyone tell me where the setting to automatically disable accounts after a period of inactivity is? Thanks.
  • 5 me toos
  • 6 replies
  • Question
Photo of Fabrizio Marchianò
Shared Folder Retention
Can i set policy "file retention" customizable for user employee to Shared Folders, like Personal Folder policy?I've tested but seems not...
  • 1 me too
  • 0 replies
  • Question
Photo of Muhammed Niyas
The download you requested could not be prepared : Error Code: 104 While downloading file
Hi,I am facing following error while downloading a file from ShareFile using API.Error : The download you requested could not be prepared...
  • 1 me too
  • 0 replies
  • Problem
Photo of Mike Galate
Resend email form notification screen.
We are sending many emails to different email clients and often these emails are filtered into a junk or spam folder and deleted. These e...
  • 1 me too
  • 0 replies
  • Idea
Photo of Ryan Orlando
File size limits for Request List Workflow
Currently there is a 100 MB limit for PDFs and a 20 MB limit for all other files that are uploaded through the Request List Workflow area...
  • 2 me toos
  • 1 reply
  • Question
Photo of John U.
Does Citrix ShareFile support ediscovery yet?
The last post I can find on this topic is from 4 years ago.  Has Citrix moved to support ediscovery since then?
  • 2 me toos
  • 1 reply
  • Question
Photo of Kyle Jump
Reminder for files/emails not downloaded/opened
Is there any way to get a reminder of some sort for encrypted emails not opened or files not downloaded?  As a CPA firm much of what we s...
  • 1 me too
  • 0 replies
  • Question
Photo of Louisa
The search function is not working
The search function does not retrieve any results, even when I am searched for titles I already know exist.
  • 1 me too
  • 6 replies
  • Question
Photo of KarKeng Chan
Custom Workflow Instance Name Undefined and Status show Interrupted
I'm testing out some Custom Workflows with trigger set as Upload File to a Shared folder. The workflows get triggered properly using my o...
  • 1 me too
  • 2 replies
  • Problem
Photo of KarKeng Chan
CSS initial keyword incompatible with Internet Explorer
I was working with Citrix Custom Workflow on ShareFile and found that in the "approver view", the "+ N More" button to reveal more approv...
  • 1 me too
  • 3 replies
  • Problem
Photo of Noa De-Haan
pricing for VDR
how do I pay for the VDR after my trial is finished?I have 10 users and I understand for this amount of users you pay directly in the web...
  • 1 me too
  • 0 replies
  • Question