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ShareFile Web

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Photo of Adam Smith
Error Code: 102-B Download Link Expired
A user is getting this message when following a newly created link that is set to never expire. I can access the linked files without pro...
  • 1 me too
  • 1 reply
  • Problem
Photo of Thomas N.
folder template default access folder 1 of 3
I have a folder template with 3 folders in it called Correspondence, Permanent File, Internal.  I'd like to know if there is a way to cre...
  • 1 me too
  • 0 replies
  • Question
Photo of Mikkel Dall Aarhus Kommune
Preview failed for all files
We are getting the 'Preview Failed' for all files on our installation right now.
  • 1 me too
  • 0 replies
  • Problem
Photo of Marcus Rummler
Cannot preview files on ShareFile - Sept 20 2018
I'm receiving reports from one of our clients that uses ShareFile, that they are unable to preview files and receive the 'Preview Failed'...
  • 1 me too
  • 1 reply
  • Problem
Photo of Sophia Su
Release Notes, ShareFile Web Application v18.37
*Note - originally posted on 9/18/2018 but the post was removed due to issues on Community.  We are pleased to announce the release of S...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Chris Gambino
drive mapper and high availability
If ShareFile 1 goes down and the NetScaler passes traffic to ShareFile 2, if a XenApp session is using the drive mapper.   a) will the us...
  • 1 me too
  • 0 replies
  • Question
Photo of Ben Grundy
export to excel not working on individual folder when looking at folder activity log
Whilst I can view the folder activity log online, if I click "export to excel", the resulting document is blank.
  • 1 me too
  • 2 replies
  • Problem
Photo of Brian Milovich
Shared Folder - Customer Folder Access
My hope is to include a Customer Folder in my Shared Folders area, one for each customer.  Within that folder would include Invoices, Dra...
  • 1 me too
  • 0 replies
  • Question
Photo of Pramod Narayan
ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The browser login is extremely slow.  Is th...
  • 4 me toos
  • 8 replies
  • Problem
Photo of Amelie
Is there a way to retrieve Groups associated with a User?
Hi, I am looking for a way to retrieve all groups associated to a user using sharefile web or the API. I have seen this https://account.s...
  • 2 me toos
  • 2 replies
  • Question
Photo of Adrian Biccum
Automating Digital Downloads
Hi, I'm looking for a way to automate digital downloads after payment has been made.  After a customer has bought a digital product, I wa...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Cortney
Sharefile Notifications not working
ShareFile Notifications not working. No one is receiving upload or download emails, clients nor internal people.  We have checked spam fo...
  • 1 me too
  • 1 reply
  • Problem
Photo of Pablo Aviles
Can't export to excel the activity log on my personal folders
In our company is very important to see the activity log on the different folders. When I make clic (As superuser) on the "Export to exce...
  • 1 me too
  • 4 replies
  • Problem
Photo of Jeffrey Burns
ShareFile inferior functionality
ShareFile needs to create new functionality: From a dropbox file link, dropbox allows me to show the file in windows explorer which is he...
  • 1 me too
  • 2 replies
  • Problem
Photo of Shanil
webhook subscription is not working
I have created some webhook subscriptions for file upload,In the earlier part all the subscriptions were working perfectly. Now I'am get...
  • 1 me too
  • 0 replies
  • Problem