Conversations

Photo of Alex D
In my file explorer, the S: drive shows a limit of 100 GB but my plan is for unlimited storage.
I am running Windows 7 Professional and Citrix Files version 4.3.106.0. I also have beta features enabled.  In my File Explorer, I see t...
  • 1 me too
  • 2 replies
  • Problem
Photo of jason MAMC
Citrix sharefile resetting account passwords
there are already tons of post with citrix sharefile users pissed at the face that they could not log onto their accounts.  Why was an em...
  • 10 me toos
  • 14 replies
  • Problem
Photo of jason MAMC
reinstall sync app
I had to reset my computer but I had all my data synced to an external drive.  is there away i can reinstall teh sync app and pick up the...
  • 1 me too
  • 2 replies
  • Question
Photo of Lisa Portale
Error Message "Due to insufficient memory, the document will be closed."
 - ShareFile on an iPad - version 7.5.0 - user is trying to open a 389KB document and is receiving the message "Due to insufficient memo...
  • 4 me toos
  • 6 replies
  • Problem
Photo of Louisa
The search function is not working
The search function does not retrieve any results, even when I am searched for titles I already know exist.
  • 1 me too
  • 6 replies
  • Question
Photo of jason MAMC
Deleted Files returning
a user and I have been experiencing a weird thing where we are attempting to delete  2 pdf files but hey keep returning. I have deleted t...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Yeung Daniel
Issue when upload ultra large file via web app
Our user uploads a 41GB zip file web app but the loading bar still at 0% after 3 hours (see attached screenshot). From the user point of...
  • 1 me too
  • 0 replies
  • Problem
Photo of Marco
email with sharefile: share to a user that i don't know the email address
Dear all, i have a question: i have to share a folder with a user that i don't know: i send the link using "Email with Sharefile" specify...
  • 1 me too
  • 1 reply
  • Question
Photo of Amelie
Citrix files for IPad cant open pdf file : Invalid file
Using Citrix Files for IPad, v7.3.0. ------------------ Hi, I am trying to open a pdf file (100Mo +). After the download, I get a message...
  • 1 me too
  • 7 replies
  • Problem
Photo of Amelie
Is anybody else experimenting connexion problem or sharefile web being slow ?
When accessing sharefile web, it's really slow. I also have Sync and I see the red exclamation mark and it says connection problems.  An...
  • 2 me toos
  • 7 replies
  • Problem
Photo of Pramod Narayan
ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The browser login is extremely slow.  Is th...
  • 4 me toos
  • 8 replies
  • Problem
Photo of Amelie
Is there a way to retrieve Groups associated with a User?
Hi, I am looking for a way to retrieve all groups associated to a user using sharefile web or the API. I have seen this https://account.s...
  • 2 me toos
  • 2 replies
  • Question
Photo of Pablo Aviles
Can't export to excel the activity log on my personal folders
In our company is very important to see the activity log on the different folders. When I make clic (As superuser) on the "Export to exce...
  • 1 me too
  • 4 replies
  • Problem
Photo of Joni Norwood
Sharefile Sync not opening for one user
Hi Guys, Having an issue with a couple of users here where Sharefile Sync will not launch. I've attempted uninstalling and reinstalling ...
  • 1 me too
  • 1 reply
  • Problem
Photo of Maarten
Need API call to list all groups (+all groups for specific user), including non-shared groups, as admin user.
I need a way to (from API) to list each and every group in the system for an admin user, not only groups shared with me.So, I need to hav...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Jim Saxon
What Distrbution Groups does a user belong to?
I have a user who can see files she shouldn't. She is obviously a member of a group that she shouldn't be. I didn't set up the Groups or ...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Amelie
Is there a report listing the history of a group (added/removed users in a group) ?
Hi, We had a couple of situation where a user was in the wrong group and we were trying to understand when this was done. Unfortunately, ...
  • Amelie, 3 months ago

  • 1 me too
  • 0 replies
  • Question
Photo of Elliott Burkey
The contents of my shared folder are unavailable to me in my PC's file explorer after syncing using Sharefile Sync.
I have created a team file repository in my shared folder, and shared with my team.  This folder shows up in each of our team member's sh...
  • 1 me too
  • 2 replies
  • Problem