Conversations

Conversations 1 - 20 of 21
Photo of Greg Mills
Automatically disable inactive accounts
Can anyone tell me where the setting to automatically disable accounts after a period of inactivity is? Thanks.
  • 5 me toos
  • 6 replies
  • Question
Photo of Marcel Havlik
Disable "I trust this computer" option
We are facing an issue with this "feature". We would like to have really secure tool but if our company will allow to our employees or cu...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Donna Mendoza-Zapata
What has happened with customer support?
I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unre...
  • 3 me toos
  • 3 replies
  • Problem
Photo of UdoJ
Two-step verification by default for all users & clients
Hi there Currently the user has to activate the two-step verification on his own. That should be activated by default from an admin so t...
  • 20 me toos
  • 22 replies
  • Idea
Photo of Antti Lakanen
Forcing two-factor authentication for client users
Hey Is there a possibility that the 2-factor authentication would become a settings that could be forced for external client users acces...
  • 10 me toos
  • 4 replies
  • Idea
Photo of dungeoncrawl
The "Ok" button is causing major confusion for my users
When viewing an encrypted email, there is a short lag time where a message that says "View Encrypted Email" shows up with an enticing gre...
  • 1 me too
  • 1 reply
  • Problem
Photo of Ronica Brown
What is the usual wait time for sharefile customer support?
Do I always have a wait an hour for someone that can't fix a problem
  • 1 me too
  • 5 replies
  • Problem
Photo of Jim Saxon
What Distrbution Groups does a user belong to?
I have a user who can see files she shouldn't. She is obviously a member of a group that she shouldn't be. I didn't set up the Groups or ...
  • 4 me toos
  • 2 replies
  • Idea
Photo of Mubeen
Sharefile Security Concerns
We need to control some settings in sharefile to adhere to our IT security.   External user account control – We need to set the...
  • 5 me toos
  • 2 replies
  • Idea
Photo of jennifer l
Customizing Email Notifications When New Files are Uploaded
When uploading new documents to ShareFile, a notification email is sent to all users who have permissions to that folder.  It would be ex...
  • 13 me toos
  • 23 replies
  • Idea
Photo of Nick Kuras
Enhancement Request - ShareFile Enterprise Two-Step Verification
The company I work for uses ShareFile Enterprise. Recently an internal query was submitted on whether Citrix were looking at adding Mobil...
  • 3 me toos
  • 1 reply
  • Idea
Photo of dungeoncrawl
Confusing Web User Interface for Email Replies
In the web interface, when users try to reply to an email, we're getting multiple complaints that they've "sent an email" but it never ar...
  • 1 me too
  • 1 reply
  • Problem
Photo of dungeoncrawl
RFE: Enable messaging in the Mobile App
My customers and I would REALLY like to see the messaging capability included in the Mobile app.
  • dungeoncrawl, 5 months ago

  • 1 me too
  • 0 replies
  • Idea
Photo of dungeoncrawl
Clients should be able to initiate email messages back to Employees
I find it odd that Citrix would choose to disallow Client's from initiating emails (and encrypted emails) back to Employees.  I understan...
  • 2 me toos
  • 3 replies
  • Idea
Photo of dungeoncrawl
Multifactor Authentication (MFA) needs more options
With most enterprise products, there are far more options for integration with multifactor authentication methods.  Specifically, Google ...
  • 2 me toos
  • 1 reply
  • Question
Photo of Service
Problem downloading and uploading files from certain folders
We have a sharefile Enterprise setup where it mostly works, we have problems though that download and upload doesnt work from certain fol...
  • 1 me too
  • 2 replies
  • Problem
Photo of KC Ong
Storage Quota on Shared Folders
Just got confirmation from ShareFile Support that storage quota is only applied to personal folders and not to shared folders. There is n...
  • 3 me toos
  • 6 replies
  • Problem
Photo of dungeoncrawl
Can't send encrypted Sharefile Email in the web browser
I'm logged into my Sharefile admin account in the web browser and I've got Encrypted Email enabled.  However, whenever I try to send an e...
  • 1 me too
  • 1 reply
  • Problem
Photo of John Stewart
Feature Request: Ability to block certain file extensions from being uploaded
I know you can do this with the remote upload form, but to have the ability to block certain file extensions globally for any form of upl...
  • 4 me toos
  • 6 replies
  • Idea
Photo of Allan Vig
Direct to File Support for On-Prem
In the latest release note for StorageZone 5.1 it states: Direct to File Support for On-Prem - Office mobile app users may now use the ...
  • 3 me toos
  • 2 replies
  • Question