Conversations

Conversations 1 - 20 of 272
Photo of David Tschantz
Outlook Attachment size error prevents Sharefile plugin from working
We are unable to use the Sharefile Outlook plugin to automatically send large attachments via a sharefile link.  We use Worldox for docum...
  • 1 me too
  • 3 replies
  • Problem
Photo of Jeff McDonough
AdvancedSearch not returning complete results
I'm using the V3 API. Have had the same code running for about a year. Within the last few days, AdvancedSearch is not returning all the ...
  • 2 me toos
  • 1 reply
  • Problem
Photo of Noel Lawlor
Workflow status
I'm wondering is there a way in Sharefile to see the workflow status of documents without having to access the feedback and approval shor...
  • 2 me toos
  • 2 replies
  • Question
Photo of FAQ
What Is The Maximum File Size I Can Upload?
What is the largest file size that I can upload using my ShareFile account?
  • 2 me toos
  • 7 replies
  • Question
  • Answered
Photo of Pension Metrix
Turn off notification bar in Outlook
This annoying notification bar began popping up recently whenever I select a message in my inbox with ShareFile attachments.  How can I t...
  • 3 me toos
  • 9 replies
  • Problem
Photo of Renato Dattilo
Browser out of date
2 users in my organization are experiencing this issue with the outlook add-in. Sharefile is greyed out - if you click on the icon for op...
  • 4 me toos
  • 20 replies
  • Problem
Photo of Brian
Enterprise Sync now has lots of authentication errors
We use Sharefile Enterprise Sync (1.3.6) and have so for 4 years without issue.  We can't use any "client" tools as we have multiple fold...
  • 3 me toos
  • 8 replies
  • Problem
Photo of Donna Mendoza-Zapata
What has happened with customer support?
I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unre...
  • 3 me toos
  • 3 replies
  • Problem
Photo of Amelie
Is anybody else experimenting connexion problem or sharefile web being slow ?
When accessing sharefile web, it's really slow. I also have Sync and I see the red exclamation mark and it says connection problems.  An...
  • 2 me toos
  • 7 replies
  • Problem
Photo of Ben Grundy
problem adding files to favorites
I mark files as favorites frequently to identify which files I have downloaded.  I used to be able to add hundreds of files to favorites,...
  • 1 me too
  • 3 replies
  • Problem
Photo of Dennis Monckton
When we share files with the app it only gives us the option to send the email with Citrix Web email, there is no option to use Outlook
When we share files with the app it only gives us the option to send the email with Citrix Web email, there is no option to use Outlook. ...
  • 1 me too
  • 8 replies
  • Problem
Photo of Jason Gladden
Login Issues ? - Redirecting back to login page after login.
Numerous clients (around the US) have indicated that after they login, the web application redirects back to the login page, never actual...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Ben Grundy
export to excel not working on individual folder when looking at folder activity log
Whilst I can view the folder activity log online, if I click "export to excel", the resulting document is blank.
  • 1 me too
  • 6 replies
  • Problem
Photo of Mike Moore
Delete A User Breaks Links Created By That User?
A colleague of mine reports that after she removed a user from our ShareFile account, all links that had been created by that user stoppe...
  • 1 me too
  • 1 reply
  • Question
Photo of Kyle Jump
Folder Access Report with Distribution Group
Access Reports don't show distribution group members.  As a result the access reports are misleading and flat out wrong.  Distribution gr...
  • 4 me toos
  • 12 replies
  • Problem
Photo of Spiderman
ShareFile migration
Have a client that needs to 'abandon' ShareFile (don't ask me why)  - and migrate all the Enterprise users content to OneDrive for Busine...
  • 1 me too
  • 3 replies
  • Question
Photo of Piyush Agrawal
How to Fetch URL of Individual Pictures using Sharefile
If using this instance (https://gckm.sharefile.com), someone has shared a folder with a user that contains ONLY Pictures, and if the user...
  • 1 me too
  • 7 replies
  • Question
Photo of Chris Anderson
Release Notes, ShareFile Sync for Mac, v3.2,1
We are pleased to announce that ShareFile Sync for Mac v3.2.1 is now available for download from the Apps page of your ShareFile account ...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Marcus Rummler
Definition of View vs Download in ShareFile reporting
I'm having difficulty trying to find a definition in the ShareFile supporting documentation that clearly defines a View vs a Download, sp...
  • 2 me toos
  • 2 replies
  • Question
Photo of Pramod Narayan
ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The browser login is extremely slow.  Is th...
  • 4 me toos
  • 8 replies
  • Problem