Conversations

Conversations 1 - 20 of 260
Photo of Renato Dattilo
Browser out of date
2 users in my organization are experiencing this issue with the outlook add-in. Sharefile is greyed out - if you click on the icon for op...
  • 4 me toos
  • 18 replies
  • Problem
Photo of Pramod Narayan
ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The browser login is extremely slow.  Is th...
  • 4 me toos
  • 8 replies
  • Problem
Photo of Cortney
Sharefile Notifications not working
ShareFile Notifications not working. No one is receiving upload or download emails, clients nor internal people.  We have checked spam fo...
  • 1 me too
  • 1 reply
  • Problem
Photo of Rosemarie Eicher
Plugin access issue
We recently installed a new server and it has caused us to lose certain functionalities in our outlook email. One team member had to rein...
  • 1 me too
  • 4 replies
  • Problem
Photo of John Taylor
ShareFile Web "Unable to authenicate user" first try
Login Screen to ShareFile web, first try get an error First attempt to log in get an error "Unable to authenticate user".  Try again, sec...
  • 1 me too
  • 4 replies
  • Problem
Photo of Vincent
Trying to figure out a way to see a list of users in our Sharefile environment who have e-signature licenses assigned.
Trying to figure out a way to see a list of users in our Sharefile environment who have e-signature licenses assigned. Anyone have any id...
  • 1 me too
  • 2 replies
  • Question
Photo of Donna Mendoza-Zapata
What has happened with customer support?
I’m appalled at the lack of customer support. Emails go unanswered. Hold time are unacceptablly long, in excess of 3 hours. Calls go unre...
  • 3 me toos
  • 3 replies
  • Problem
Photo of Ronica Brown
What is the usual wait time for sharefile customer support?
Do I always have a wait an hour for someone that can't fix a problem
  • 1 me too
  • 5 replies
  • Problem
Photo of Kimberly
Search Not Alphabetizing under Title
In Citrix Sharefile Online, there is an issue when I click search (magnifying glass) and look up something.  If I click Title, it used to...
  • 1 me too
  • 1 reply
  • Problem
Photo of ISAdmin
invalid sharefile link detected
I have one user that always has issues. Each day she gets different error message. Today's is "Invalid ShareFile Link Detected" We are us...
  • 1 me too
  • 1 reply
  • Problem
Photo of Morgan Farnsworth
ShareFile for Outlook plug-in update to 5.3 broke "Request files" feature, and files also fail to send in Outlook 2016 on Windows 10 1803
ShareFile for Outlook plug-in update to 5.3 broke "Request files" feature, and files will also fail to send, in Outlook 2016, on Windows ...
  • 1 me too
  • 1 reply
  • Problem
Photo of iñigo de la cueva flores
Problem uploading data to sharefile and syncing
Good afternoon, At our company, we have started to use sharefile around 3 months ago. In May, we changed our cloud services provi...
  • 1 me too
  • 1 reply
  • Problem
Photo of Tyler
Clicking on view message in web does not display message
Clicking on message in my inbox on the web page does not show the message. The view encrypted message window appears for a second and the...
  • 1 me too
  • 5 replies
  • Problem
Photo of Jason Gladden
Login Issues ? - Redirecting back to login page after login.
Numerous clients (around the US) have indicated that after they login, the web application redirects back to the login page, never actual...
  • 1 me too
  • 4 replies
  • Problem
Photo of Maarten
moving folders does not propagate permissions
We have defined several groups and have folders that are accessible to certain groups. Now, if for example a vacancy is posted, the vacan...
  • 1 me too
  • 1 reply
  • Problem
Photo of m
tech support seems shambolic
seeking Tech support with file sync app, from cirtix staff. note to cirtix.how unprofessional is it to have a create a get satisfaction a...
  • 1 me too
  • 3 replies
  • Problem
Photo of Maarten
access change report fails when report end-date (not start-date) is more than 3 months ago
When running an access change report (which contains less information than I really wanted, but that's another issue) the report fails wh...
  • 1 me too
  • 3 replies
  • Problem
Photo of Edward Bender
Folder Access error
Failed to load folderError illustrationThe folder you are looking for could not be found. This can occur if the link you used is incorrec...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Theresa
Email Support
Is email support no longer offered?
  • 2 me toos
  • 1 reply
  • Question
Photo of Marcelo Rizzo
Supper user member cannot add to Distribution group unless the use is a member
A user member of the the Super user group cannot add a user to a distro group unless they a member of the group.  While the super user m...
  • 1 me too
  • 1 reply
  • Problem