Conversations

Conversations 1 - 20 of 61
Photo of KarKeng Chan
Custom Workflow Instance Name Undefined and Status show Interrupted
I'm testing out some Custom Workflows with trigger set as Upload File to a Shared folder. The workflows get triggered properly using my o...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ryan Orlando
Import Excel file to Request List not working
For about the last two weeks, when trying to import an Excel file to create Tasks in a Request List, the file is uploaded, but then conti...
  • 1 me too
  • 4 replies
  • Problem
Photo of Brad Crow
Sharefile View Only Not working
When you do a share and view online only nothing comes up anymore its just an adobe logo and it never populates.
  • 1 me too
  • 2 replies
  • Problem
Photo of Lala Nobles
The search function seems to not be working
The search function seems to not be working. It will give me an error "workspace_offline". I called in and was given a case#, was then t...
  • 1 me too
  • 4 replies
  • Problem
Photo of Mark Phoenix
Log in on client's site.
My client wants to set up a login on their website, is this possible? I've seen one support post referencing an iframe but I can't track ...
  • 1 me too
  • 3 replies
  • Question
Photo of Ryan Winn
Feature Request: Blocking file type extensions
It would be nice and more secure if we could block certain file type extensions from getting sent through Sharefile. We currently have a...
  • 4 me toos
  • 3 replies
  • Idea
Photo of Monique Hoeve
Account administrator
The account administrator of Hemink Groep B.V. is no longer employed by our company, but he did not leave us the login details of the acc...
  • 1 me too
  • 1 reply
  • Question
Photo of Robin Zell
Can't save directly to Share file in Microsoft Office
I installed the 7/5/18 update and I still am not able to save directly to Sharefile in Microsoft Office 365. It says a plug in is missing...
  • 1 me too
  • 2 replies
  • Problem
Photo of Julie
Citrix Share file Outlook plugin - no responses received when recipient uses Respond button in email
We are running Citrix Share file Outlook plugin for email encryption. When an email is sent to an external source with encryption on it ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Jeremy
Cannot install Outlook Plugin because previous version installation package is missing
I'm trying to install the Outlook plugin on a system that had it previously installed.  The installation process will not start as it is ...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Dennis Monckton
How can I move the Encryption button in the Ribbon of a new email message so that it is to the right with the other "Citrix Files" tab?
How can I move the Encryption button in the Ribbon of a new email message so that it is to the right with the other "Citrix Files" tab?
  • 1 me too
  • 2 replies
  • Problem
Photo of Renaud
Microsoft Teams integration not working
Anyone been successful in making ShareFile integration work in Microsoft Teams? On my side I can add my ShareFile acccount and see folde...
  • 1 me too
  • 2 replies
  • Problem
Photo of Gary Williamson
When I open a file then close it,I get a save error message minutes later.This happens viewing or when I have modified the file and close it
When I open a file then close it, I get a save error message minutes later. I get this just from viewing or when I have modified the file...
  • 1 me too
  • 4 replies
  • Problem
Photo of Matthew Watson
"There was an error in the application and the operation cannot be completed"
We have an external partner we are attempting to share data with through sharefile. However when they attempt to access shared folders th...
  • 1 me too
  • 5 replies
  • Problem
Photo of Brian
SUpport - How to get to it
I'm trying to get SHAREFILE support but the Citrix and Sharefile sites go in circles.https://www.citrix.com/contact/support.html / Submit...
  • 1 me too
  • 4 replies
  • Question
Photo of Kitaab
Unable to add employee to shared folder
I have an issue adding 1 of the employee user to a shared folder of another employee.  I belive the issue is with this user itself . I wa...
  • 1 me too
  • 3 replies
  • Question
Photo of Jeffrey Nurkin
Hi - my ShareFile for Gmail Chrome Extension stopped working today. I get an error 404 - Page Not Found. Please help.
I have been using the extension for over a year and today suddenly doesn't work.
  • 1 me too
  • 2 replies
  • Question
Photo of Michelle
ShareFile for Salesforce - How to enable for company community users
Hello, We have a Company Community licenses in SFDC for employees that just need to see the basics inside SFDC. I tried creating a custo...
  • 1 me too
  • 1 reply
  • Question
Photo of amoriya 1972
Cloud vs On-Prem Feature Comparison list Wanted
Hi,I am looking for Cloud vs On-Prem Feature Comparison list. I have checked Citrix KB and found a KB like" CTX207362 Preview Videos in...
  • 2 me toos
  • 5 replies
  • Question
Photo of mike
Can't find uploaded files???
One of our employees has an email reporting (3) zipped data files were uploaded from one of our sub-contractors.  Strangely there is no l...
  • 1 me too
  • 1 reply
  • Question