Conversations

Conversations 1 - 20 of 29
Photo of Russ Boisvert
Does anyone one else have a problem with wait times on tech support calls? On hold for 56 minutes now.
Does anyone else ever have a problem with someone answering the phone when you call Tech support? Been on hold for 43 minutes at this poi...
  • 2 me toos
  • 5 replies
  • Question
Photo of Dom
Email me when a file is: notification under folder for a client
In your documentation I see the following " In order to be granted this permission, the user does have to also be granted the download pe...
  • 1 me too
  • 3 replies
  • Problem
Photo of sekhar
ShareFile Enterprise account details
Hi All,Once we purchase a license we have received an account with which we can login and download the StorageZone Controller.But want to...
  • 1 me too
  • 2 replies
  • Question
Photo of Jason Gladden
login error for all users - unable to save authorization code
All users received and "unable to save authorization code" error upon login attempts to the web application.
  • 1 me too
  • 1 reply
  • Problem
Photo of Cathy Mudd
Notification issue to yahoo email service
Anyone familiar with yahoo email account settings? Recipient is not getting notification email. I have tested the system and notification...
  • 1 me too
  • 1 reply
  • Problem
Photo of Pramod Narayan
ShareFile Sync (Problem detected) (Please check your Internet connection), Browser login is super slow
ShareFile sync and Desktop is not working for any of the users in our company. Additionally, The browser login is extremely slow.  Is th...
  • 4 me toos
  • 8 replies
  • Problem
Photo of SOtto
deactivate user accounts after a period of inactivity?
Hello - as an administrator, I periodically go in and review activity and deactivate users who are not using the system regularly.  I h...
  • 3 me toos
  • 2 replies
  • Idea
Photo of Daniel Paz
Secure Link To Send Secure Message
We would like the ability to create a link that does not expire in where you can insert into the body of an email or email signature in w...
  • 1 me too
  • 1 reply
  • Idea
Photo of Damian Kavanagh
unticking upload alerts
Hi, when I un-tick "Upload Alerts" and Save, when I go out and back in, the box is ticked back on. How can I disable permanently?
  • 1 me too
  • 1 reply
  • Problem
Photo of Jason Gladden
Viewing Sent Encrypted Emails in the Web Application (gone?)
Is the ability to View Sent Encrypted Email messages gone?  Since the latest web app version, I don't see a way to see the actual encrypt...
  • 1 me too
  • 2 replies
  • Question
Photo of Phil Hicks
unzip after upload
Please reactivate the "Unzip after upload" feature. We have been informed that this feature has just been removed from the Web interface....
  • 6 me toos
  • 8 replies
  • Problem
Photo of E. Verhoeven
How to add an extra option to "Send me an e-mail when a file is: uploaded to this folder" f.i. Uploaded to this folder or all subfolders
Is there a way add a extra option to "Send me an e-mail when a file is: uploaded to this folder" f.i. Uploaded to this folder or all subf...
  • 1 me too
  • 1 reply
  • Question
Photo of Huw
Full User List Export not working
HI All,I'm trying to export a full user list using the Web application version : 1.17.11.1I get the following error in chrome when I atte...
  • 1 me too
  • 2 replies
  • Problem
Photo of Kumaran Shanmugam
Default retention period
Is there any default retention period for the files uploaded? or it has to be set by the Admin?
  • 1 me too
  • 3 replies
  • Question
Photo of Alicia
Can you make all client folders that admin create in Sharefile visible to all other admin
We have multiple admins is there a way to make all client folders that admins create in Sharefile visible to all other admin? I think rig...
  • 1 me too
  • 2 replies
  • Question
Photo of Hadley R
We should be able to see which folders a client user is shared on from the Browse Client Users list
When you click on a Shared Folder, it is easy to see which other users have access to that folder. It should be equally easy to click on ...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Lupe gomez
Group Membership
Get list of all distribution groups a user belongs to. Is there a way to accomplish this as a user or admin?
  • 1 me too
  • 1 reply
  • Question
Photo of John Steuby
Where do I find the FTP settings?
  • 1 me too
  • 2 replies
  • Question
Photo of John
How many administrators can a Sharefile account have?
The existing Sharefile administrator for our company has many other responsibilities but is reluctant to give up the administrator role. ...
  • 1 me too
  • 1 reply
  • Question
Photo of Sarah
How do you edit the Super User Group in the new update?
How do you edit the Super User Group in the new update? Previously I would do this through the Admin settings but can't seem to find this...
  • 1 me too
  • 1 reply
  • Question