"Cannot apply template to a folder belonging to another template"

  • 1
  • Question
  • Updated 4 weeks ago
I'm trying to add a Folder Template to existing Client folder. I was able to do it yesterday and now I am getting the following error: "Cannot apply template to a folder belonging to another template".
There are no other templates attached to these clients. How do I fix this issue?
Photo of Christy Ballier

Christy Ballier

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 2 months ago

  • 1
Photo of Leo

Leo, Official Rep

  • 444 Posts
  • 43 Reply Likes
Hi Christy,

It's possible that the template is attached to the parent folder rather than the folder you are selecting.  Nevertheless, I would recommend you having your admin opening up a support case at https://www.citrix.com/login?url=https://support.citrix.com/case/manage so that one of our Technical Support Engineers can take a further look at it.  

Photo of Josh Melum, EA

Josh Melum, EA

  • 1 Post
  • 0 Reply Likes
Same problem I believe.  I'm using dynamic templates in the following manner:

Folder: Clients A-Z  <-----Dynamic applied here to all subfolders
       Subfolder: Client A   <------Dynamic folder template structure gets applied within these 
       Subfolder: Client B

When I create a new Client Subfolder, I used to be able to goto that folders settings and apply the applicable folder template.  Now I'm getting the described error message.
Photo of Daniel Mitchell

Daniel Mitchell

  • 6 Posts
  • 1 Reply Like
We are also having this problem that we didn't have before, same scenario as Josh Melum