"Cannot apply template to a folder belonging to another template"

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  • Updated 4 weeks ago
I'm trying to add a Folder Template to existing Client folder. I was able to do it yesterday and now I am getting the following error: "Cannot apply template to a folder belonging to another template".
There are no other templates attached to these clients. How do I fix this issue?
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Christy Ballier

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  • Frustrated

Posted 2 months ago

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Leo, Official Rep

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Hi Christy,

It's possible that the template is attached to the parent folder rather than the folder you are selecting.  Nevertheless, I would recommend you having your admin opening up a support case at https://www.citrix.com/login?url=https://support.citrix.com/case/manage so that one of our Technical Support Engineers can take a further look at it.  

-Leo
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Josh Melum, EA

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Same problem I believe.  I'm using dynamic templates in the following manner:

Folder: Clients A-Z  <-----Dynamic applied here to all subfolders
       Subfolder: Client A   <------Dynamic folder template structure gets applied within these 
       Subfolder: Client B

When I create a new Client Subfolder, I used to be able to goto that folders settings and apply the applicable folder template.  Now I'm getting the described error message.
(Edited)
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Daniel Mitchell

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We are also having this problem that we didn't have before, same scenario as Josh Melum