"Get an API key" is not working

  • 1
  • Problem
  • Updated 5 months ago
From last few hours, i am trying to get on api.sharefile.com and clicking on "Get an API key", it gives an error "The was an error processing your request." and asking me to redirect to "Proceed to API Documentation home."
Please confirm any maintenance is going on?
Or if not, then can i go ahead and register a case?

Thank you all 
Photo of Shusen Lin

Shusen Lin

  • 8 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Michael Berrier

Michael Berrier, Employee

  • 123 Posts
  • 24 Reply Likes
Hi Shusen,

Sorry about that. We’re actively working on fixing the issue and I’ll update here when the fix is deployed.

Michael Berrier
ShareFile Engineering
Photo of Eliezer Encarnacion

Eliezer Encarnacion, Official Rep

  • 714 Posts
  • 99 Reply Likes
Shusen, this issue should be fixed, please give it another go
Photo of Shusen Lin

Shusen Lin

  • 8 Posts
  • 0 Reply Likes
Thanks Eliezer & Team
Its working now :)