"login required" feature not working

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  • Updated 11 months ago
Trying to send a file to a user, through the web application.  When I select "login required" it seems to require the recipient to set up a user account and password, but only initially.  For any subsequent emails sent with the "login required" box checked, the user is NOT required to "log in".  Can't seem to send this question from the support page.  The "submit" button is permanently "grayed out."
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Kate McLaughlin Lyon

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Posted 11 months ago

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Leo, Official Rep

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Hi Kate,

We are currently under construction regarding some changes with the help submission process.  At the moment, electronic submissions would be through https://www.sharefile.com/lightbox/enterprise-support and can be navigated to by clicking on "Submit your request here" on the main ShareFile support page.

That being said, is the recipient the type of person who never logs out of their browser?  Once they are logged in, it will not be prompting them to log in again while the browser is open.  This will depend on the login settings on the company account, but changing those settings would affect you as well.