"Make available offline" option not found for some folders

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  • Updated 4 months ago
The "make available offline" option is not always available in Windows Explorer.
I don't see the option for my main folders.  On some subfolders the option is available.

How can I define for which folders the option is available?
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JDN Sharefile Admin

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Posted 7 months ago

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Marques Deane, Technical Support Engineer

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JDN Sharefile Admin,

Please put in a case for this issue, we can make a change in the backend to enable this feature.

Thanks,
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JDN Sharefile Admin

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We already fixed this issue.
It was a security option that was not configured correctly.

The user had only download-rights for the subfolder, not for the main folder.
After changing the security setting the issue was fixed.

Kind regards

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Marques Deane, Technical Support Engineer

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Thank you for the update. Please let us know if you have any additional questions and/or concerns

Thanks again,