Access tokens expired (SSO enabled)

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  • Updated 4 months ago
Using CF for Outlook on RDS with SSO enabled (ADFS with Windows Authentication) the users get an error message stating that, "Unable to log in to your account.  Your access tokens may be expired or revoked.  You will need to re-login manually." 
After the users clicks "ok" he can use the product as usual - as with SSO he doesn't need to re-login manually.
This pop-up is generated every time the access tokens expire as set in the global ShareFile settings.

Asking if this pop-up can be suppressed or the internal client mechanisms can be adjusted (programatically) to first try to reauthenticate if access tokens expire and afterwards generating an error if sign-in is unsuccessful.

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Tim F.

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Posted 4 months ago

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