Activity log showing activity as view/download

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  • Updated 4 months ago
Activity log in Sharefile show every file as view/download, even if the file is only viewed, not downloaded. This create issues while auditing the files.

Is there a possibility to separate these two entities, so that if any user only view the file, it should show 'view', and on download t shows 'download'
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Shivam Agarwal

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Posted 4 months ago

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Photo of ShareFile Admin VA

ShareFile Admin VA

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I don't see how you can view a file without downloading it in some fashion (even to a temporary cache in your browser)
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Shivam Agarwal

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So, it will never show file as viewed only? if this is the case, why we have the option of 'View'?
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ShareFile Admin VA

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I think that viewing the file still downloads it somewhere to your computer, even if not to the "downloads" folder.  Downloading it just creates a more accessible copy.
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Shivam Agarwal

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Thank you. Do we have any option to only view the file without downloading? Something like online viewer?

Because, if we give any user to only view the file and if we check the audit logs of that file, it will still show as downloaded and will create confusion to the auditor.
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ShareFile Admin VA

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Not that I know of
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Shivam Agarwal

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Thank you