Android SSL error: The certificate authority is not trusted.

  • 1
  • Problem
  • Updated 5 years ago
  • Not a Problem
  • (Edited)
After typing in my employer's name, SSL error is received. Cannot proceed to login.
Photo of Chris Maubach

Chris Maubach

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
Hi Chris,
Are you able to post the screenshot of the error?
Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
Do you have SSO set to required in the Administration section? If so you should be a be able to use the login screen and input your ShareFile credentials and then be prompted for Company credentials. I've been speaking with one of my engineers on the ssl error so I will keep you updated on that.
Photo of Cindy Fletcher

Cindy Fletcher

  • 20 Posts
  • 1 Reply Like
Hey Ashlee, I am going to email you off line on this.  Thanks!  Cindy
Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
That's fine, Cindy. Thanks!
Photo of Paul Ryan

Paul Ryan

  • 11 Posts
  • 2 Reply Likes
Hi Chris,

Think we had a similar issue with SSO accessing on prem CIFs shares on Android. Had something to do with ShareFile not supporting encryption on Android devices. Had to turn encryption off to get it working. Ashlee can Citrix confirm if encryption is supported on Android devices for ShareFile now? 
Photo of Ashlee Burch

Ashlee Burch

  • 676 Posts
  • 32 Reply Likes
Paul, I received word from one of the Engineers that encryption is supported in the Play store app if PIN/Passcode is turned on. There will be a future release where encryption will be supported fully.