Anyone using your management system to file inbout/outbound encrypted emails?

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  • Updated 12 months ago
Anyone using your management system to file inbout/outbound encrypted emails? if so, what workflow do you have for other users to open the encrypted email.

Our goal as we signed up for ShareFile was to be able to file emails under the customer file and retrieve as need it; however, only the original sender and original recipient are able to open, we have assigned accounts but sometimes we have to pick up the service on a customers not under our list, if we try to open the encrypted email it shows denied.

Would appreciate your feedback.

Thanks,

Rosa Gomez
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Rosa Isela Gomez

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Posted 12 months ago

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Leo, Official Rep

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Hi Rosa,

Currently the only way you would be able to access it otherwise is if it was recorded elsewhere via the SMARSH integration, which also requires a specific account setup.  You can see the integration information here:

https://support.citrix.com/article/CTX208343

Obviously, if you don't use SMARSH, this isn't a valid option for you.

-Leo