API: Long QUEUED status

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  • Problem
  • Updated 2 years ago
  • (Edited)
We noticed that the document is in the QUEUED status for a long time, when the document is uploaded through the API.

The same document is not delayed in the QUEUED status if I upload it via RightSignature.com.

Is it possible to shorten the time of QUEUED for API?
Photo of Alexander Ogurtsov

Alexander Ogurtsov

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Posted 2 years ago

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Photo of Artem K.

Artem K.

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RightSignature.com - about 0 sec in queued status.

API - about 15 sec in queued status.

It's frustrating for our users. Could you look into this problem?