Password reset tips/assistance & blog post from CSIO Stan Black about forced password reset

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A blog post regarding the forced password reset across ShareFile: https://www.citrix.com/blogs/2018/12/04/citrix-forces-password-reset-to-protect-against-credential-s...

Try resetting your password by going to https://secure.sharefile.com/Authentication/Login and selecting "Forgot Password." You will receive an email from ShareFile with a list of accounts associated with your email address. Scroll down the list to select "Reset Password" on the correct account. You will be taken back to the login screen once the password is successfully updated. 

If you are having trouble logging in with your new password try using a different browser as it may be a caching issue on the browser you normally use.

If you are not receiving ANY emails from ShareFile please work with your local IT team to whitelist the following ShareFile email domains to ensure successful delivery:

mail@sf-notifications.com
noreply@sf-notifications.com
support@sharefile.com

Keep in mind technical support is busy assisting customers all hours of the day in regards to this situation. Hold times are high. Please email or request a callback so you do not have to wait on the line.
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Matthew

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Posted 2 weeks ago

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