Browser says "This site can't be reached" and the site might be temporarily down?

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  • Updated 4 months ago
We have a client that - when trying to login to ShareFile - reaches a site that says "This site can't be reached". It also says the following: 

The webpage at (our ShareFile site) might be temporarily down or it may have moved permanently to a new web address.


We've used the same browser, and made sure the page works properly on our side. Is there a way to fix/work around this? 


Photo of evon


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Posted 6 months ago

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Photo of Marques Deane

Marques Deane, Technical Support Engineer

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Afternoon Evon,

Please make sure the client tries with a different browser to see if the same results happen. This should be resolved. Please let me know your outcome.