Cannot changes files with drivemapper

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  • Updated 4 weeks ago
I use the Sharefile Drivemapper tool when I change a file like a txt file and add some text the file will not be uploaded to our network drive. How can I troubleshoot this?
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Jeroen te Lindert

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Posted 1 month ago

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Louis Göhl

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Are you able to place files through drivemapper at all?
NTFS/share rights? Are you using Netscaler with SSO/ADFS and ShareFile?
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Jeroen te Lindert

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Hi Louis, I can add folders or add new files. After that I can't edit them. NTFS rights are good with the Sharefile desktop tool I can edit files. We use Netscaler with SSO and sharefile.
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Prabhat Tyagi, Employee

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Hi Jeroen,

Which version of Drive Mapper are you using? Is there any error message that you are getting or is there anything that's showing up in the logs. Is it possible that the same file is opened outside of the Drive Mapper client on the network share?

You can also submit your logs (Settings->About->Send Logs), and we will troubleshoot it.

Cheers
Prabhat Tyagi