Cannot delete a folder in Shared Folders

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  • Updated 3 weeks ago
We have a previous employee who created a folder under SHARED FOLDERS and when I try to delete it I receive a message saying I don't have these permissions.  However, I am the administrator and can delete other folders.  The folder I'm trying to delete is empty and we don't need it.  HELP!??  Thanks
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Trisha Lee Thomas

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Posted 3 weeks ago

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Kevin Glenn, Escalation Engineer

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Hi Trisha,

That's very interesting you are unable to delete the folder. It's possible this folder may be another users Personal Folder. I would suggest opening a support case using the link below so we can further investigate.

https://support.citrix.com/cscase#/
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Trisha Lee Thomas

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Ok thank you! :)