Cannot download files from a workflow, generates ShareFile API Error.

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  • Updated 3 months ago
When trying to download a Requested File from a Workflow, we get the following: "Could not generate download link.  ShareFile API Error. Item not found. The item that you requested could not be found in the system. (404)"  Same message on any file we attempt to download and from any machine/login we attempt from.
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Ned Grubb

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Posted 3 months ago

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Joshua Morigeau

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How old is the message and was it part of an encrypted message?
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Ned Grubb

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It is any message with a downloadable file within the workflow dating from today and backwards up to month or so. None are a part of any encrypted message.
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Ned Grubb

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Our fault.  Did not realize that the retention policy applied to workflows as well as shared folders.  Though the files we would like to download show in the requested files list, they are not actually there as they were removed by the retention policy.