Cannot preview files on ShareFile - Sept 20 2018

  • 1
  • Problem
  • Updated 3 months ago
I'm receiving reports from one of our clients that uses ShareFile, that they are unable to preview files and receive the 'Preview Failed' error message. They are using Chrome. Files can be downloaded but not viewed. Any ideas to resolve?
Photo of Marcus Rummler

Marcus Rummler

  • 4 Posts
  • 0 Reply Likes

Posted 3 months ago

  • 1
Photo of Fabrizio Marchianò

Fabrizio Marchianò

  • 10 Posts
  • 1 Reply Like

Hi, if it can be useful, yesterday I have several reports on the same problem that are then resolved autonomously

Photo of Marcus Rummler

Marcus Rummler

  • 4 Posts
  • 0 Reply Likes
Thanks for the comment. I've been advised by Citrix that the issue is being investigated.