Can't find uploaded files???

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  • Updated 4 weeks ago
One of our employees has an email reporting (3) zipped data files were uploaded from one of our sub-contractors.  Strangely there is no link to view those uploaded files in the email as there is in similar emails.  The files cannot be found in ShareFile Web.  Where do I go to see upload logs?  How do I contact a live person for support (bi-lingual Spanish/English preferred)??
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mike

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Posted 6 months ago

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Marques Deane, Employee

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Hello Mike,


Concerning this case, you can run Usage Reports through the Admin > Reporting section of your account. It will show all the uploads and downloads on your account within a given period of time. Here's more information on how to run a Usage Report: 

https://support.citrix.com/article/CTX235370

and/or

https://support.citrix.com/article/CTX208320

Let me know if this helps

Thanks,

Marques Deane