Can't save directly to Share file in Microsoft Office

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  • Problem
  • Updated 10 months ago
I installed the 7/5/18 update and I still am not able to save directly to Sharefile in Microsoft Office 365. It says a plug in is missing or not working. This means I have to save elsewhere then upload to the Sharefile app. 
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Robin Zell

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Posted 1 year ago

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Marques Deane, Technical Support Engineer

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Hi Robin,

Do you have the sharefile outlook plugin installed. Please check these two links below:

Let me know


Marques Deane
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Anthony Price, Scrum Master / Release Manager

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Hi Robin, 

I'm on the Engineering team that works on Citrix Files for Outlook (formerly ShareFile Outlook Plug-in).

I looked at the screenshot you posted and I don't think this is related to the Outlook Plug-in, but maybe another Plug-in. The Outlook Plug-in only works within Outlook so wouldn't be visible inside Word (which is what your screenshot looks like). 

Did you try the option to Repair when you received the error? Did anything come of that?

Also, in case you hadn't seen, we released Citrix Files for Outlook v6.2 yesterday and we recommend updating to the latest version.