Can't send encrypted Sharefile Email in the web browser

  • 1
  • Problem
  • Updated 1 month ago
I'm logged into my Sharefile admin account in the web browser and I've got Encrypted Email enabled.  However, whenever I try to send an encrypted email to other Employees OR clients, it doesn't send and says "The message could not be sent at this time.  Please try again later."  Unencrypted emails work fine.
Photo of dungeoncrawl

dungeoncrawl

  • 12 Posts
  • 1 Reply Like
  • Frustrated

Posted 2 months ago

  • 1
Photo of dungeoncrawl

dungeoncrawl

  • 12 Posts
  • 1 Reply Like
Sharefile support figured this out.  It had something to do with some settings in their back end infrastructure that they had to fix for me.  Essentially, we'd done a couple of on-premise controller installations and re-installations during troubleshooting and some things had gotten munged in Sharefile's infrastructure.  It took them a few days to figure it out.