Changing the local disk (Harddrive) from default Sharefile Sync location

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  • Updated 2 weeks ago
I have been using Sharefile since 2017 and was previously able to select the local disk that stored my Sharefile offline sync. I cannot figure out how to select a location on a partitioned internal hard drive for the Big-3 SF folders: Favorites, Personal Folders, Shared Folders. 

Citrix Files.app now ( April 2019) seems to allow me to keep files on my desktop computer by selecting "Enable offline access" but where are they? and how do I move them to another location drive/partition?

The previous link to the files on my local hard drive was severed in the update from Sharefile.app to Citrixfiles.app, and I would like to re-link the files on the Mac with the files in the cloud, having them in both places. If re-linking is not possible I'd like to establish a new linked online set of Big-3 SF folders again.

I have a feeling the current "offline access" files are defaulting to my System drive, which is not optimal.

I'm on a iMac Pro using High Sierra 10.13.6 MacOS, using Sharefile Sync and Citrix Files.app 4.6.340
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Stephen Schafer

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Posted 7 months ago

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Kyle Castellon

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Hi Stephen,
Thanks for reaching out to us. Regarding your previous implementation of ShareFile the upgrade to Citrix Files should not have impacted the ShareFile.app in any way which did support this functionality. The upgrade updated the ShareFileDesktop.app which did not support this use case.

Currently Citrix Files will download your synced files and keep them within the "Citrix Files" directory that we create. Ensuring the files are up to date in that location and available for offline use. There is no functionality at this time to change the location of our cache, but will take this feedback and discuss it with our product management team for possibly providing this use case in the future.

Please feel free to let me know if you have any other questions.

Thanks,
Kyle Castellon
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liwanaga

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I desperately need the capability to keep local file copies of my Sharefile data on a drive besides my system drive. It appears this is not an option. The lack of this feature makes this app not very useful to me. If I keep local files my system drive fills up. Please change this!!
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Stephen Schafer

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Did you read the above exchange? This works. Consider it changed. You're welcome.
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KyleH, Software Engineer

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I am pleased to report that this feature has been added as part of our 19.11 release:

https://community.sharefilesupport.com/citrixsharefile/topics/release-notes-citrix-files-for-mac-v19...
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Stephen Schafer

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Kyle,
Do you mean the 19.11 Release of Citrix Files?
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KyleH, Software Engineer

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Yes.  The 19.11 release of Citrix Files for Mac allows you to set a storage folder in the preferences.