Citrix Files doesn't show "manage permissions" for shared folders that user has admin rights on

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  • Updated 2 months ago
In Citrix Files, new context menu has been added to quickly manage permissions on folders. However, this only seems to work for personal folders. It is not shown for folders that the user has full admin rights for.
This is not as expected and isn't helpful in delegating admin rights to folders to people. People would need to go to the online portal to manage rights, while Citrix Files already includes the functionality to do so itself.
Not sure if this is a bug or if it's by design, but I'd like to have it fixed :-)

Side note: first I tried with a group having admin rights, and when that didn't work, I added admin rights for the specific user, but that didn't work either. As we manage rights based on group membership, I hope the "has admin rights" check to view/not view the context menu item is not only based on user rights but also includes rights based on group membership.

That said, it's good to see this going forward. Too bad the "ShareFile" name is being dropped though.
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Maarten

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Posted 2 months ago

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Prabhat Tyagi, Engineering

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Thanks for the feedback Maarten.

This behavior you are seeing is unexpected, and we are trying to reproduce your scenario. Are you able to see 'Add people to Folder' from web app?  Also is the user seeing other context menu options on the folder?

Cheers
Prabhat Tyagi
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Chris Anderson, Product Manager

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Hi Maarten, 

Thank you for your time posting here. I tested both scenarios: 1) giving a user admin rights on a folder and 2) giving a group admin rights on a folder and in both cases I was able to see 'manage permissions' on those folders within Citrix Files for Windows and Mac. Do you mind creating a support case so someone from our support team can do a screen share with you to help debug the issue? https://www.sharefile.com/support 

Thanks,
Chris
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Maarten

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Hi Prabhat, I have a context menu containing level 1: Share, Request, View Details, Refresh Content, More options. With level 2 under More options: Download, Upload, Add to Favorites, Open in website.
If I click the "open in website", the website properly shows the "people on this folder" and I can add people to the folder.

The top-level folder in this subfolder is not owned by me but by an admin user. I do not have admin access on the top-level folder with my normal user account.

Shall I proceed and open the support case or do you want to investigate this first?

Best,
Maarten

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Chris Anderson, Product Manager

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Thanks for this additional information: "The top-level folder in this subfolder is not owned by me but by an admin user. I do not have admin access on the top-level folder with my normal user account." - as it was key in helping us pin down where the issue was and we were also able to reproduce it 100% of the time from this point onward. 
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Prabhat Tyagi, Engineering

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Thanks Maarten for the details. Please go ahead with opening a case. We do have enough details and I would update on it soon.

Cheers
Prabhat Tyagi
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Prabhat Tyagi, Engineering

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Hi Maarten,

We have got this one, and it would be fixed in the next release v4.3 (targeting Oct end). 

In the meanwhile, please continue to use the web app for permission management. (This issue won't happen for top level Shared/Favorites folder, so if you would like to do it from the Citrix Files for Windows app, a possible workaround could be to Favorite the folder, and manage permissions from within Favorites folder.)

Thank you again for your feedback.

Cheers
Prabhat Tyagi
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Maarten

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Thanks, good to have this pinpointed.
Rebooting the system, or exiting the Citrix Files application and starting it again didn't help. But resetting all settings, logging out in the application, and logging back in did seem to work for most of the folders, but not all of them at first. Later this seems to have been propagated further and now also includes the highest level subfolder that the user account has admin rights for. (The action to assign admin rights for the distribution group had been hours earlier and was not a background operation)
Maybe the "refresh content" does not fully refresh the folder permissions but only the folder contents?

Best,
Maarten
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Prabhat Tyagi, Engineering

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Thanks Maarten.

We could reproduce few issues but not all, and we would like to understand the scenarios you are running into. Can you please reach out to us on cfwin.feedback@citrix.com, and we would set up a call with you to troubleshoot these scenarios so that we have it all addressed in the next release.

Cheers
Prabhat Tyagi