Citrix files for IPad cant open pdf file : Invalid file

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  • Updated 2 months ago
Using Citrix Files for IPad, v7.3.0.
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Hi, I am trying to open a pdf file (100Mo +). After the download, I get a message "decrypting" then a message "invalid file" and then the file wont open.

I am able to open smaller files.

Could you please help with this issue ? 
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Amelie

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Posted 3 months ago

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Amelie

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Anybody? Citrix ?
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Kyle Castellon

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Hi Amelie, for office and PDF files we have a file size limit of 150 MB. If the PDF you are trying to open is less than that could you please provide a sample file in which you can reproduce the issue with and logs from the app.
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Amelie

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Hi Kyle, thank you for your answer.
- We migh have some files bigger than 150Mb... Is there a workaround available to open those files ?
- For a document sample, I've tried with this one and it did not work : https://www.ceaa-acee.gc.ca/050/documents/p80093/120982E.pdf  The document size is 113 Mb so it should work.

You'll find my log files here : 

{"timestamp":"2018-10-09 13:37:23.63 -0400","bug_type":"211","os_version":"iPhone OS 11.4.1 (15G77)","incident_id":"4DC7D978-D198-49AC-86DD-12E2F6D5CF24"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","startTimestamp":"2018-09-27T01:52:06Z","version":"1.0"}
{"_marker":"<end-of-file>"}


{"timestamp":"2018-10-09 13:38:08.67 -0400","bug_type":"211","os_version":"iPhone OS 11.4.1 (15G77)","incident_id":"5C70DEAE-6242-49C7-BC32-6DED3AF27148"}
{"_marker":"<metadata>","_preferredUserInterfaceLanguage":"en","_userInterfaceLanguage":"en","_userSetRegionFormat":"US","startTimestamp":"2018-09-27T01:52:06Z","version":"1.0"}
{"message":{"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryEndpointProtocolChanged","uuid":"e8a27934-e05e-4d96-a2d4-f069eaa158b7"}
{"message":{"BogusFieldNotActuallyEverUsed":null,"Count":10},"name":"TwoHourHeartbeatCount","uuid":"7ad14604-ce6e-45f3-bd39-5bc186d92049"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.1","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","AuthVersion":2,"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningCableType":null,"LightningPrimaryPortNumber":256,"Protocol":"Internal Info","TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryPassedAuthentication","uuid":"05d36be9-e98c-4d2e-a890-171da9365e88"}
{"message":{"AccessoryFirmwareVersionActive":"15.00.0012","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0","AccessoryManufacturer":"Logitech","AccessoryModel":"Y-B0011","AccessoryName":"Slim Combo","AuthVersion":2,"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningCableType":null,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryPassedAuthentication","uuid":"05d36be9-e98c-4d2e-a890-171da9365e88"}
{"message":{"AccessoryFirmwareVersionActive":"15.00.0012","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0","AccessoryManufacturer":"Logitech","AccessoryModel":"Y-B0011","AccessoryName":"Slim Combo","AvailableCurrent":0,"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningCableType":null,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessorySetAvailableCurrent","uuid":"fe5afb9d-9b07-46b0-93f8-214e3422bf36"}
{"message":{"ConnectionType":"Smart Connector","Count":6,"LightningCableType":null,"LightningDigitalID":"00F201000000","LightningPrimaryPortNumber":256,"ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"UnlockedSinceBoot":true},"name":"AccessoryConnectionAddedV2","uuid":"4d70494b-5c5b-4a03-89e4-724fa355e94b"}
{"message":{"ConnectionType":"Smart Connector","Count":1,"DeviceIsPowered":false,"LightningDigitalID":null,"LightningPrimaryPortNumber":256,"MaxDuration":255046,"MinDuration":255046,"ScreenIsLocked":false,"SumDuration":255046,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"UnlockedSinceBoot":true},"name":"AccessoryConnectionRemovedV2","uuid":"f2f640d7-d570-4ed0-a344-96cf8e1a9053"}
{"message":{"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningDigitalID":"00F201000000","LightningPrimaryPortNumber":256,"MaxDuration":1727,"MinDuration":0,"ScreenIsLocked":false,"SumDuration":2622,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"UnlockedSinceBoot":true},"name":"AccessoryConnectionRemovedV2","uuid":"f2f640d7-d570-4ed0-a344-96cf8e1a9053"}
{"message":{"ConnectionType":"Smart Connector","Count":6,"LightningPrimaryPortNumber":256,"Protocol":"EAService","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryEndpointAddedV2","uuid":"7830df47-dd24-46fa-b182-ed718c67dc96"}
{"message":{"ConnectionType":"Smart Connector","Count":6,"LightningPrimaryPortNumber":256,"Protocol":"Internal Info","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryEndpointAddedV2","uuid":"7830df47-dd24-46fa-b182-ed718c67dc96"}
{"message":{"ConnectionType":"Smart Connector","Count":5,"LightningPrimaryPortNumber":256,"Protocol":"Unknown","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryEndpointAddedV2","uuid":"7830df47-dd24-46fa-b182-ed718c67dc96"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.0","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"EAService","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryEndpointRemovedV2","uuid":"894dc2f6-8eae-40a0-bc67-a1581b9e8dfd"}
{"message":{"AccessoryFirmwareVersionActive":"Unknown","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"Unknown","AccessoryManufacturer":"Unknown","AccessoryModel":"Unknown","AccessoryName":"Unknown","ConnectionType":"Smart Connector","Count":1,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"EAService","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryEndpointRemovedV2","uuid":"894dc2f6-8eae-40a0-bc67-a1581b9e8dfd"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.1","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","ConnectionType":"Smart Connector","Count":6,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"Internal Info","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryEndpointRemovedV2","uuid":"894dc2f6-8eae-40a0-bc67-a1581b9e8dfd"}
{"message":{"AccessoryFirmwareVersionActive":"15.00.0012","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0","AccessoryManufacturer":"Logitech","AccessoryModel":"Y-B0011","AccessoryName":"Slim Combo","ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryEndpointRemovedV2","uuid":"894dc2f6-8eae-40a0-bc67-a1581b9e8dfd"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.0","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","AuthState":true,"AuthVersion":2,"ConnectionType":"Smart Connector","Count":14,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"EAService","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryInfoChangedV2","uuid":"79ffe4a3-e243-446f-9d59-f4480847318d"}
{"message":{"AccessoryFirmwareVersionActive":"Unknown","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"Unknown","AccessoryManufacturer":"Unknown","AccessoryModel":"Unknown","AccessoryName":"Unknown","AuthState":true,"AuthVersion":2,"ConnectionType":"Smart Connector","Count":1,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"EAService","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryInfoChangedV2","uuid":"79ffe4a3-e243-446f-9d59-f4480847318d"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.1","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","AuthState":false,"AuthVersion":0,"ConnectionType":"Smart Connector","Count":7,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"Internal Info","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryInfoChangedV2","uuid":"79ffe4a3-e243-446f-9d59-f4480847318d"}
{"message":{"AccessoryFirmwareVersionActive":"1.0.1","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0.1","AccessoryManufacturer":"Apple, Inc.","AccessoryModel":"X533c","AccessoryName":"Apple X533c","AuthState":true,"AuthVersion":2,"ConnectionType":"Smart Connector","Count":21,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"Internal Info","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Generic","UnlockedSinceBoot":true},"name":"AccessoryInfoChangedV2","uuid":"79ffe4a3-e243-446f-9d59-f4480847318d"}
{"message":{"AccessoryFirmwareVersionActive":"15.00.0012","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0","AccessoryManufacturer":"Logitech","AccessoryModel":"Y-B0011","AccessoryName":"Slim Combo","AuthState":true,"AuthVersion":2,"ConnectionType":"Smart Connector","Count":5,"DeviceIsPowered":false,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryInfoChangedV2","uuid":"79ffe4a3-e243-446f-9d59-f4480847318d"}
{"message":{"AccessoryFirmwareVersionActive":"15.00.0012","AccessoryFirmwareVersionPending":"","AccessoryHardwareVersion":"1.0","AccessoryIAP2SupportedFeaturesCount":5,"AccessoryManufacturer":"Logitech","AccessoryModel":"Y-B0011","AccessoryName":"Slim Combo","CarPlayCapable":false,"ConnectionType":"Smart Connector","FeaturesBitmask":1024,"LightningPrimaryPortNumber":256,"Protocol":"iAP2","ScreenIsLocked":false,"TimeSinceLastLock":0,"TimeSinceLastUnlock":0,"TransportType":"Mikey Bus","UnlockedSinceBoot":true},"name":"AccessoryIAP2SupportedFeatures","uuid":"cd72f52c-e191-4ff0-b2c6-9f3452c4f5d6"}
{"_marker":"<end-of-file>"}



Thank you!
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Kyle Castellon

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Hi Amelie,
For files that large we'd recommend opening them up on a desktop for the best experience. You can try to use the "Open in" functionality to open those files into another mobile app for editing/annotating, however from our testing we've seen that a lot of the other apps also start running into issues when dealing with larger files.

Regards,
Kyle Castellon
(Edited)
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Amelie

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Hi Kyle, if I understand well, you do not recommand opening files with a size higher than 100MB with Citrix Files for IPad? If this is the case, is this a limitation or a bug ?

Thank you!
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Kyle Castellon

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This is a limitation sen on purpose, not a bug, and thus will be the same regardless of mobile device. To be more specific on the limitation, we block the files from being opened if they are larger than 150MB, or if the page size is larger than 10,000 points. For files that exceed these limitations we recommend using a desktop solution for viewing, editing, and annotating.
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Amelie

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Ok thank you for your answers :)