Citrix Files for Outlook: prevent E-Mails sent out for DLP protected files

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  • Updated 3 months ago
  • (Edited)

We have seen that E-Mails will be sent out before the DLP scan. Therefore it can happen that recipient receive invalid links.
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Richard Kupprion

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Posted 3 months ago

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Leo, Official Rep

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Hi Richard,

That's unusual behavior.  Is it possible for you to open a support case on this?  

Edit: I just got clarification about this behavior.  What happens is that the scan succeeding or failing is independent of the Share link being sent out.  Currently we don't have a way to prevent that as there is no way to know if the scan will fail or not.  We will mark it as a feature request.

-Leo
(Edited)
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Richard Kupprion

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Hello Leo, the support case I have already made: Citrix Case 78710905. There the support engineer told me to make the feature request via this channel.
Best regards, Richard