Citrix Files vs Sharefile Desktop vs Sharefile Sync

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Is there guidance available to explain the differences between Citrix Files, Sharefile Desktop, and Sharefile sync?  We're trying to figure which of these apps would be beneficial to install, but can't seem to find a comparison.  These apps seem similar, but I suspect there are differences that exist that might make one more valuable to us.
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Bruce

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Posted 2 months ago

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Kevin Glenn, Senior Technical Support Engineer

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Hi Bruce,

Great question! Currently Citrix Files and Sync both give you access to your files through Windows explorer interface, however, Sync will store the files locally for offline access while Citrix Files currently virtually displays them until accessed. Desktop app utilizes a custom GUI with a combination of both offline access and virtually displayed files until accessed.

With that said, the end goal of Citrix Files for Mac / Windows is that it will support most, if not all, of the features in Drive Mapper, Desktop App and Sync, and will be an upgrade from those tools,

A bit more detailed information can be found in this thread: https://community.sharefilesupport.com/citrixsharefile/topics/citrix-files-for-mac-vs-sharefile-sync...

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Prabhat Tyagi, Engineering

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Hi Bruce, 

Both Citrix Files (currently the v4.2 version*) and ShareFile Desktop provide on demand access to ShareFile files. Citrix Files provides native integration with the explorer (and Finder on Mac) and ShareFile Desktop is a custom UI based application. Both of these allow access to files in ShareFile as well as connectors (Personal Cloud Connectors, One Drive For Business, CIFS, SharePoint etc) . Citrix Files being on demand solution, downloads and caches only recently used files, and hence does not consume significant disk space on the local computer. This flexibility to access content natively on demand, also lends Citrix Files as a preferred solution in a Citrix Virtual Apps and Desktops environment (formerly Xen App and Xen Desktop). Citrix Files also provides a comprehensive set of capabilities for various ShareFile operations related to sharing, requesting, workflows and signature, folder permissions, admin controls (for deployment, access, and usage).

ShareFile sync on the other hand synchronizes ShareFile files on the computer. The advantage with Sync is that the sync'ed folders/files are available in an offline mode, and user can access and work on these even when the network is absent. Though this would mean that Sync would need equivalent disk space on the local computer. Also with Sync connectors are not supported, so if connectors access is your requirement, then Citrix Files is the solution.


The following links may also be useful: https://www.citrix.com/blogs/2018/08/28/three-in-one-announcing-citrix-files-for-windows-and-mac-to-...

Cheers
Prabhat Tyagi
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Prabhat Tyagi, Engineering

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Appears my message overlapped with Kevin's. 

Bruce, if you have any specific use case / environment, we would be happy to provide more pointers on the right app to use. Though as Kevin also said, if offline access is the need, please use ShareFile Sync else for other environment/user cases (connectors access, virtual environment etc) Citrix Files should serve the needs. We are also working on brining offline access capability into Citrix Files in one of the future releases.

Cheers
Prabhat Tyagi
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Joseph Carpenter

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It seems that Citrix Files will replace the Desktop and Drivemapper functions where online access is assured.

I am eager to learn more about the improved control in Citrix Files over folder permissions. That may solve an issue with ShareFile Sync.

On the other hand, from what Kevin and Prabhat say here, ShareFile Sync will retain its utility for use cases where offline access is essential.

Further, additional support for instances where ShareFile Sync is used to sync to Windows Servers, including support of non-standard target locations, better logging, improved reliability of the configuration file, etc. would be appreciated.

I hope support and development of that ShareFile Sync tool is not only  continued, but also expanded to include capabilities I understand were formerly included in Enterprise Sync. 

One office I support currently uses the symlink solution to bypass the storage limitations of the C:\ drive on WIndows Server 2012, and ALSO prevent the network user folder permissions from being overwritten by the ShareFile Sync client.  This configuration was performed with ShareFile Support, so I trust it will continue to be supported or even improved. 

The times they are changing, and more comparative data between these solutions will be appreciated. Oh yes. More please... 

In case this gets moderated, I am replying to "Citrix Files vs Sharefile Desktop vs Sharefile Sync" 
https://community.sharefilesupport.com/citrixsharefile/topics/citrix-files-vs-sharefile-desktop-vs-s...


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Prabhat Tyagi, Engineering

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Thanks Joseph for your feedback. Please find some comments inline:

>> I am eager to learn more about the improved control in Citrix Files over folder permissions. That may solve an issue with ShareFile Sync.

Citrix Files provides ability to manage folder permission as a right click option. This option allows for adding, removing users and setting permissions access for a folder. So yes, this is one additional capability thats missing with Sync as well as Drive Mapper. Please let me know if I misunderstood your question.

>> ShareFile Sync will retain its utility for use cases where offline access is essential. 

We are committed to continue to enhance and support Desktop App, Drive Mapper, Sync, till Citrix Files provides equivalent use cases as served by them. As of now, Citrix Files serves all the use cases as served by online tools like Desktop App and Drive Mapper. Offline Access capability is being introduced in Citrix Files starting next release v4.3 as a beta feature, and we plan to iterate and refine it over a couple of releases before rolling it out as a default option. 


>> Further, additional support for instances where ShareFile Sync is used to sync to Windows Servers, including support of non-standard target locations, better logging, improved reliability of the configuration file, etc. would be appreciated.

Noted, and we will consider adding folder syncing for non standard locations in one of the future release.


>> I hope support and development of that ShareFile Sync tool is not only  continued, but also expanded to include capabilities I understand were formerly included in Enterprise Sync. 

As mentioned above, Sync/Offline Access capabilities are in works with Citrix Files.

Regarding Enterprise Sync, which use cases apart from syncing non standard location that you would like to get included scheduling sync jobs or anything else? We will evaluate to see if it aligns with the vision for Citrix Files.. 

>> The times they are changing, and more comparative data between these solutions will be appreciated. 
Noted. We will work towards adding more documentation, and see if we can make it available soon. 

Cheers
Prabhat Tyagi

(Edited)
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Snider-Rawlins Law Firm

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I work in a part of the world which still has predominantly overhead lines, lots of trees, and rapid development. That combination results in intermittent internet outages. While I love Citrix files, I need to be able to continue working when the internet goes does (again!). It would be a great help to me if Enterprise Sync were continued and supported so that what I'm doing in Citrix files would regularly download to my local machine. That would let me keep working while the internet is out and then sync back up when it returns. For me, local disk space is not the issue. I can always get a larger hard drive. What I need is continuous access at my main desktop machine. 
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Chris Anderson, Product Manager

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Citrix Files will be supporting offline access - whichbwould solve your painpoint. We’ll offer a beta in a few weeks and a public release of the feature in Q1 2019.
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Snider-Rawlins Law Firm

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Excellent news.