Citrix outlook plugin logged out and attachments are automatically converted to links

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  • Updated 6 months ago
When users are logged out of citrix outlook plugin after a while, attachments are automatically converted to links.  How can this be turned off so this does not happen?
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sfreda

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Posted 7 months ago

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Anthony Price, Scrum Master / Release Manager

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Hi sfreda, 

I'm on the Engineering team that works on Citrix Files for Outlook. 

We have released version 6.3 that should help with this issue. Can you make sure to update to the build linked below?

https://www.citrix.com/downloads/citrix-content-collaboration/product-software/citrix-files-for-outlook.html

If that doesn't resolve the issue please submit a case through our Support team. 

https://www.citrix.com/support/open-a-support-case/

Thanks!