Citrix Sharefile - Timeout when downloading and uploading file.

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  • Updated 5 months ago
Hi,

We are seeing upload and downloads failing when accessing a sharefile folder. The user can access the folder correctly but when he attempts to download and upload, the browser fails to load with a "timeout" error. I've attached a screenshot of the error.

We are seeing the same behavior when behind a firewall or directly on the internet with a public address using a laptop. I can provide the source IP if needed and as well as the Sharefile endpoint used.

Endpoint where the file comes from : sharefileuswest.blackrock.com



Thank you
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Laurent Dumont

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Posted 5 months ago

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