Clicking on view message in web does not display message

  • 1
  • Problem
  • Updated 2 days ago
  • (Edited)
Clicking on message in my inbox on the web page does not show the message. The view encrypted message window appears for a second and then goes away. I've tried in both Chrome and IE. 
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Tyler

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Posted 1 week ago

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Joshua Morigeau

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I encountered this issue yesterday and worked with support. They were able to replicate the issue as well. They ended the call saying they'd let me know as they worked on it internally. I haven't heard from them since yesterday.
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Leo, Official Rep

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Hi Joshua,

Do you happen to have the case number available from when you contacted Support?  

-Leo
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Joshua Morigeau

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78013893
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Leo, Official Rep

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Thanks Joshua.  The problem looks like it is being looked into.

-Leo
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Tyler

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Any update? I keep getting calls from clients that are trying to access documents we have sent them.
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Tyler

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I think this has been resolved. All items in my inbox can be viewed now.