Client VS Owner accounts

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  • Updated 4 months ago
I am a new client of ShareFile....the product itself is great but I did realize an issue on the user end for me personally. I currently own a ShareFile but I am also a client of another organization for ShareFile. This causes confusion when trying to access both at the same time. I have to log out of one and into the other over and over again. Maybe if there was more of a focus on the separation between client and owner this task would be much easier for me and possibly others. For example, if there was a client app to place on my desktop and an owner app on my desktop it would allow me to access eaither ShareFile simultainiously. I would know that when I clicked on the Client app I would only have access to files that I am a client and the owner app would only provide me access to the files I owned. This would make things much more efficient for my line of work but I am not sure if others experience this as well. Thank you.
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Raymond Lowe

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Posted 4 months ago

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Photo of Prabhat Tyagi

Prabhat Tyagi, Director, Product Engineering

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Thanks Raymond for your feedback. Currently none of the desktop tools provide an ability to access multiple accounts at the same time. One work around for the time being for your case could be to use say Desktop App ( https://support.citrix.com/article/CTX207796  ) for client and Citrix Files for Windows ( https://support.citrix.com/article/CTX228273 ) for the account where you are an 'employee'. 

Cheers
Prabhat Tyagi