Command line FTP help needed

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  • Updated 3 months ago
A customer wants to use the Command Line FTP client  on their IBM AS400 system  to send ASCII Text files to our ShareFile site. This apparently can be done, but ShareFile support indicates that it is beyond the scope of their services and cannot assist. I've had great support from ShareFile up to today, but I'm wondering if it is time to start looking for a different service. I was hoping simply to send an IP address, User Name and Password to the programmer.  Is this possible? 

Thanks for your help. 

Chris Rice 
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Chris Rice

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Posted 3 months ago

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Leo, Official Rep

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Hi Chris,

You can try looking up the IP of whichever server the address in Settings -> Personal Settings -> Advanced Connections takes you to, but the FTP connection, from my understanding, goes through AWS, and it is different depending on your location, so that's something best looked into by the client that needs to connect.

-Leo  
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Ross Bender

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Are you wondering if FTP to Sharefile is possible? Or if it's possible to do it just using an IP address?
Is there any reason the AS400 can't use DNS, and needs to hardcode an IP address?
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Luke Skrzypek, Employee

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Here is some useful information about the FTP feature https://support.citrix.com/article/CTX207859
We also do publish FTP ips (mostly for firewall whitelisting), but it would be better to use DNS if possible. https://support.citrix.com/article/CTX208318

The username would be "<accountsubdomain>/<username>", and the password would be the user's Sharefile password.