Contacting ShareFile Support

  • 1
  • Problem
  • Updated 6 months ago
Just submitted a ticket to support via email. I get a bounce back stating that they don't monitor email requests for support. Instead they want a phone call. I have never been on hold less than 45 minutes. Then, you don't get a tech. That is only to get you info so that you can be on hold some more. Right now, I have a product that doesn't work and am trying to work thru the worst tech support system in the entire IT world. If I worked at Citrix, I would be sooooooo embarrassed. They deliberately set up a system that is not usable so that they don't have to staff it. When can we expect technical support from sharefile???
Photo of JS


  • 1 Post
  • 0 Reply Likes
  • Looking for a new product!

Posted 9 months ago

  • 1
Photo of Marques Deane

Marques Deane, Technical Support Engineer

  • 94 Posts
  • 5 Reply Likes
Hello JS,

We are truly sorry to hear the issues you were having previously with support. We do have additional parameters in place in resolving your issues. Feel free to respond to this thread or callĀ 1-800-424-8749. We want to change your perception of Citrix customer support.

Thanks and again we will be better

Marques Deane