Create client with email address in the same domain than the one linked to ShareFile account

  • 1
  • Problem
  • Updated 10 months ago
Today it's impossible to create a "client" account for a user having an email address linked to the ShareFile account:

Citrix support told me that there is no way to achieve this. Only 2 workarounds:
- Create an "employee" and then downgrade to "client".
- Share a file to this email address and it will create the client account.

That's not user friendly and none of these workaround could be used to add hundreds of accounts.

Any other idea here on how I could achieve the provisioning of a lot of "client" accounts having corporate email ?

Thank you.
Photo of Renaud


  • 22 Posts
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  • weird

Posted 10 months ago

  • 1
Photo of Leo

Leo, Official Rep

  • 407 Posts
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Hi Renaud,

Thank you for bringing up the workarounds.  It is not intended behavior to work around the employee-only restriction, and a ticket will be opened regarding those.

What is the reason for provisioning the other employees as client users instead of adding them as employees?

Photo of Renaud


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Licensing costs, of course!
Not everybody needs all functionalities.
Web interface + ShareFile desktop + Mobile apps are ok enough for 99% of the users for this customer.