Custom Workflow Instance Name Undefined and Status show Interrupted

  • 1
  • Problem
  • Updated 2 days ago
  • (Edited)
I'm testing out some Custom Workflows with trigger set as Upload File to a Shared folder. The workflows get triggered properly using my own account but not with other accounts (both employees' and clients'), the newly triggered flow sometimes show Workflow Instance Name Not Defined, always show status as Interrupted and never proceed to next step defined in the workflow.
 
I've also tried granting different permission to the accounts that the folder is shared to but nothing works. 



I was searching around for a explanation but couldn't get any. Hope to have your reply ASAP.
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KarKeng Chan

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  • confused

Posted 2 weeks ago

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Marques Deane, Employee

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KarKeng Chan, please let me know if you are still experiencing this issue.
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Marques Deane, Employee

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We were able to reproduce the issue, still researching. This issue, will keep you posted
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KarKeng Chan

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Noted with thanks. Will it be updated in ShareFile status page or so as announcement to all users?
(Edited)
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KarKeng Chan

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May I know if there’s any updates so far?
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Marques Deane, Employee

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I apologize on the late notice, we were able to recreate the issue but still troubleshooting. Hope to have something this week. I do not believe we will updated in the ShareFile status page but if enough users are experiencing this I could request it should be.
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KarKeng Chan

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Well, I see. Okay, thanks for the update.