When uploading new documents to ShareFile, a notification
email is sent to all users who have permissions to that folder. It would be extremely helpful if we could customize that email message before it goes out with some specific details about the file that is being uploaded or modified. Seems most users would prefer calling to find out what the changes to the document are rather than opening the file to review it. We may be able to provide all of that information ahead of time which would eliminate unnecessary phone calls and emails.
Replying to myself it appears. Today I sent out an updated file to a folder with over 100 users viewing. So far I've gotten 26 emails back asking what the purpose of the upload was, and what kind of file they received. I have only been at work for about 45 minutes, I can only imagine how many emails I will be getting today.
Again - if we could customize the notification email before it is sent out allowing us to provide more information to our clients this would be EXTREMLY helpful!
Overloaded with emails...
Thank you for your post and please know that these posts are not ignored. Our Product team has a review process in place and they do reply periodically. To be clear, would you like to be able to edit the upload alert for each upload that you do or have a customized default upload alert for your company?
Thanks for getting back to me! It would be great if we could have the option to create a custom notification message for a file that is being uploaded. That way we can add further description about the file so that the viewer will know what the notification/file pertains to.
We're looking for the ability to put the file name being uploaded and its folder location at the start of the subject heading. It makes it much easier when dealing with many uploads as clients can identify what was uploaded without opening the e-mail.
We're using ShareFile for legal bundles that have many sections and files within. To be able to customise this would be an excellent feature.
This one from receiving notifications files have been downloaded.
If one is not careful, and isn't very hard to not be careful. It may be nearly impossible to know which project is being downloaded. Etc.
This issue is a bit complex, depending upon the source of the notification.
Is it via the outlook plug in, is it via the website. Either way, it would be good to have the options to customized this.
Customization is king and key in our world. BTW, more could be said of that in branding at the outlook level.
In the current state, we have to create a new folder and new links for every upgrade so that customers who downloaded data from the last upgrade are not alerted.