Damaged files on Citrix Files

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  • Updated 8 months ago
  • (Edited)
I'm using the Citrix Files app to upload files to the source disk in the company account I work with, when I upload them well on disk, but when I try to open them using the Citrix Files app installed on my computer they appear corrupted (0 bytes), but in the The source disks are not damaged, so I have to request the files by mail every time they are damaged.

HELP!
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Daniela Sanchez

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Posted 8 months ago

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Photo of Jason Yanchuleff

Jason Yanchuleff, Manager, Engineering

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Daniela,

I'm not sure if I fully understand the issue from the information provided. Are you using Citrix Files to access a network share? Can you provide more details on this?

Also, please complete the Report A Problem form found in the Help menu. This will allow us to attempt to diagnose the issue from your log files.

Thanks!

Jason