Definition of View vs Download in ShareFile reporting

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  • Updated 3 months ago
I'm having difficulty trying to find a definition in the ShareFile supporting documentation that clearly defines a View vs a Download, specifically how a view is counted. If I login and view file A at 9am and then, still logged in, view file A again at 10am, is that counted as one view or two?
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Marcus Rummler

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Posted 3 months ago

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Marcus Rummler

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Is there anyone on here from Citrix that can answer my question? 
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Leo, Official Rep

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Hi Marcus,

Unfortunately, all I can really say is that a view is a download to a rendering server or Office (depending on what you are previewing), and a download is a download.

-Leo