Deleted Files returning

  • 2
  • Problem
  • Updated 3 weeks ago
a user and I have been experiencing a weird thing where we are attempting to delete  2 pdf files but hey keep returning. I have deleted them using the web app, Citrix files, drive mapper and they return after refreshing the page
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jason MAMC

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Posted 4 weeks ago

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Amelie

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Do you have the right permissions ?
If those files are shared with you and you dont have the delete permission, deleting them using citrix files (from your computer) will delete until next sync.

Now if you are able to delete a file from the web app, I am not sure if that is the problem...
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jason MAMC

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i am a super admin so I do have the rights to delete, so I dont think this is a permission thing and i even double checked. not only am i listed as part of the superuser group but I am also listed as an owner. thanks for your quick response.
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Michael Cooney

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Can you please submit your logs? You can do so by right-clicking the tray icon and selecting help and then at the bottom of the help window is "Submit Logs"
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jason MAMC

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This issue has been resolved.  it was apparent that sharefile was having another issue and it was resolved later in the day.  I was having several issues with moving and deleting files throughout the day but later in the afternoon it was resolved.  Sharefile has been having alot of issues related latency, bandwidth, application issues.  what is going on?