demote sharefile

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  • Updated 4 months ago
We are onboarding a customer that has Sharefile with his current IT Partner. The customer doesn't want Sharefile for some reason. is there an easy way to export all the data that the users have been using on ShareFile? It is an on-premise solution with Shared storage. Can we just export all the data from the shared storage? or do we have to logon as each user and download everything? Can this be automated or?
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der_herb

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Posted 4 months ago

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Leo, Official Rep

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Hi der_herb,

Employee users have a personal folder automatically created when the log in that you would not see in the Shared Folder listing.  They also have a "File Box" that is used as a temporary repository for their data.  However, running a Storage report will show you if these have files in them.  If there is nothing in those folders, then just logging in on a user set up to be a "super user" (automatic administrator access to each folder) and downloading what is in Shared Folders is enough.

Regarding automation, you can run Powershell scripts (or some other way to make API calls).  
Our main Powershell article (with links to more specific information) is here: https://support.citrix.com/article/CTX207460

Our API page is api.sharefile.com

-Leo
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der_herb

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Hi Leo,

thank you for your answer! So first step is to make a storage report to see if the users have personal folders with items in them. The Shared folders are accessible as a super user and can be downloaded. But what if the users have files and folders in their Personal Folders? Is there any way to access them as the super user?

and again thanks for your help!
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Leo, Official Rep

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Hi der_herb,

Super users can access a user's Personal folder by going to that employee's user page.  You can find instructions for doing so on this article: https://support.citrix.com/article/CTX208310

You want the section titled "Accessing Another User's Personal Folders"

-Leo