Desktop app has big security ISSUE

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  • Updated 1 year ago
The security administrator has no way to activate or deactivate the ability for employees to use the citrix app.   As a result, unless the computer is shut down (or logged out) all files are visible on  the computer until it is shut down.   This will eliminate the employee to have to log in with two factor and will provide full access to the files if the computer is maliciously compromised.   This is even more concerning if employee is able to install on their home computer or public computer that is shared.   For a company that is built on security, I find this totally unacceptable!   Why can't the admin control the use and access capabilities?
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rob Lev

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Posted 2 years ago

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Prabhat Tyagi

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Hi Rob,

There is a remote wipe option that can be used for cases where the admin desires to remotely wipe the contents sync'ed on the local machine. Is this what you are looking for? 

Prabhat Tyagi

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Jeff Woodham

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This is a big issue for us as well.  We want/need two factor authentication (2FA) in order to have security around all files in ShareFile.  We have enabled and anything from a web access works.  However, when the desktop app is installed, the initial install requires 2FA, but after that, anyone that has control or access to the desktop device, as access to ShareFile without 2FA.  Please update!!!!