Difference in Storage Usage from ShareFile Reporting to Array Reporting

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  • Updated 4 weeks ago
I have an issue where I'm seeing a discrepancy between what ShareFile is stating the storage consumption is to what is actually being consumed on our storage array.  ShareFile states 4 TB of usage while the storage array is reporting 27 TB.

Citrix support has told me that our version, 4.1 has an issue with deletion and suggested we upgrade to 5 to which we are working on new servers to replace the old.  We have been through 3 different versions from 3.0 upwards.

What concerns me is looking at the array I see multiple files of the same size but none of them equal to the highest size file we have shared.  It appears to me that the files are being broken up into pieces during the encryption process.

I'm new to ShareFile but not storage; my apologies if this is scatter brained...

Has ShareFile always had an issue with file deletion prior to 5.0?
Could ShareFile encryption be causing the overhead due to splitting files?
The NTFS cluster size is set for 15K and not 4K; this would cause overhead but could it account for that large of a difference?
Is it possible that the NTFS cluster size and file splitting with encryption is causing it?
Is there a way to correlate the file ID to a set of split files?

Any help is greatly appreciated.  Please query me for additional information as needed.  23 TB is a considerable amount of space to be waisted and has an associated cost.

Thanks,

Travis
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Travis Martinez

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Posted 4 weeks ago

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