disappearing folder

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
Folder was inadvertently moved yesterday and we moved it back. Now, we've logged in and the folder cannot be found anywhere. 

We were able to locate the file by looking in the logs yesterday. However, today, there is no indicated of folder move or any activity of the folder in question after 3pm. Any ideas?

Is there another way to look at the logs to find where a file may have moved or deleted? 
Photo of Andrew Smith

Andrew Smith

  • 2 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Leo

Leo, Official Rep

  • 367 Posts
  • 25 Reply Likes
Hi Andrew,

I would recommend looking at the Recycle bin of the person who inadvertently moved the folder.  If you see another copy of the folder there, rename the existing one and restore the deleted version.

If you don't, please open a support case either by going to https://www.sharefile.com/support/request and selecting "General Help" or by calling in to 1-800-441-3453, so that you can also provide more specific information to help investigate, such as the folder name and your account information.  

-Leo
Photo of Andrew Smith

Andrew Smith

  • 2 Posts
  • 0 Reply Likes
Thank you. Case submitted.