Don't want to be migrated to Citrix Files

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  • Updated 2 months ago
Hi, 

I just received an email today saying that ShareFile Desktop App is getting an upgrade and beginning in November my Desktop App will be automatically upgraded to the new Citrix Files.

As Citrix Files does not support sync files to get files offline, I don't want to be migrated as it's a deprecated feature and I absolutely need it.

So, what is the process to be not upgraded till Citrix Files supports Sync Files?

A not happy customer about this email.
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Guillaume Serton

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  • not happy

Posted 2 months ago

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Chris Anderson, Product Manager

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Hi Guillaume,

I think we generated some confusion with you and the email. The app that's mentioned in the email is the Desktop App for Mac: https://support.citrix.com/article/CTX219917 not the ShareFile Sync for Mac App: https://support.citrix.com/article/CTX207685.

We will be upgrading ShareFile Sync for Mac to Citrix Files for Mac, in the future, but we will not start that until Citrix Files for Mac has offline access feature parity.  
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Guillaume Serton

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Ok, Thanks Chris for the clarification.