download button only plays video, doesn't download on iPhone

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  • Question
  • Updated 3 months ago
We have created a folder to share small video files with a number of people, who want to be able to save the files on their phones so they can turn around and post them on social (Instagram, etc). There is a download button, and when you click it, you can watch the video, but there is no way to actually save the file to your phone. Have looked everywhere in the settings, had multiple people try to test the function. Is this just not possible, or are we doing something wrong?

Might be an issue on all phones. Have only tested on iPhones. Using WEB application, NOT the app as it is unrealistic to request for all of these people to download the app.
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Melissa Larsen

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  • anxious, we need a quick resolve for a live event

Posted 4 months ago

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Photo of Ross Bender

Ross Bender

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Have you checked people's permission's for the folder? There are separate access levels for "view" vs "download" and they might be missing the latter
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Melissa Larsen

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Yeah, anyone with the link has full permission to download. It's not a permissions issue, it's a functionality issue while using the browser on mobile. 
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William

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I would like to give this post a bump, we could use a solution as well....