Drive Mapper Keeps Losing Connection

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  • Updated 1 year ago
I have two PCs here at my site where the S: drive (Drive Mapper) every afternoon becomes 'empty'.  The users can 'refresh' and that will work sometimes.  Sometimes they need to restart the PC to get the S: drive contents back.

The only difference between these two PCs and other users (we have 12 users) is that these two ALSO are having a folder sych'ed (with the sync app installed).

What is curious is the behavior is nearly EVERY day and in the afternoon only (Sydney Australia time).  We are using the Sydney data centre.  Perhaps the data centre reboots itself every afternoon?????????

I have just today uninstalled drive mapper and reinstalled (as I see new versions exist).  But, a wonderful product to date (Sharefile) replacing our horror OneDrive For Business, has suddenly started falling apart.  Well in this one tiny way.
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Daniel Hoff

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  • confused.

Posted 2 years ago

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jason MAMC

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do they have the Cache set to the max? I find that maxing that resolves those type of issues. sometimes you have to clear the cache every once in a while.
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Daniel Hoff

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Thanks Jason. We just had all at defaults (I did not even know you can clear the cache (I do now!)). I have upped the cache from the 256 meg default. Just double for the moment - to 500 meg. I see I can go 10 gig actually for cache.

I will see if this helps. At least you gave me something to try! Thanks....
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jason MAMC

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yeah I max it out and it helps if you have a lot of data
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Daniel Hoff

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That did not help.  And I dont have a lot of data anyway.  Even my PC is starting to lose the connection/content.

So pretty much the Drive Mapper just dont work!  (unless you are happy restarting your PC even day when it loses the files).  It is strange.  The map is there.  And I can see ONE FILE I made today.  But the other 100 files just cannot be accessed.

I am on win10 pro.  All updates done.  New mapper installed.  Cache cleared.  Cache size to max.  And yukky, yukky.  It just dont work.

I am thinking there is some flaw in the AWS data centre in Sydney.

It is not good for me to pay $100s of dollars a month for a program that dont work!  Ouch.  (but still better than OneDrive).  I wonder if I should be now looking at competitors to Sharefile.  I dont want to.  But I cannot have a flaky system across all users.  Ouchx2
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Daniel Hoff

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Here is the solution.  What you do is close/exit the mapper, then reopen/start it.

The issue is when the memory you have avail is not enough for the cache to hold your cloud 'structure'. (directories and files).  This can happen anytime you use any other app that grabs memory... even a big spreadsheet.  So windows is managing your memory, and Sharefile cache (holding your cloud file structure) can get emptied.

The exit and restart only takes a few seconds.  It is painful though for end users as they think the cloud is 'gone' or 'broken' or files have been deleted.
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Cody Direck

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If the 2 users experiencing this have sync installed along with Drivemapper have you tried uninstalling sync or changing the sync preferences for files that they “need” locally on their machine to limit any sort of bottlenecking.
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Daniel Hoff

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having synch installed or uninstalled has no effect;  I talked to the helpdesk at Sharefile;  they were very clear;  if your pc runs out of memory it will lose the 'structure/file list' that the mapper has;  so the only fix (and it is simple and works) is exit and restart mapper